Functional Consultant - Dynamics 365 Business Central

Role Overview :

We are hiring a mid-level Functional Consultant to support the post-live operations of our Aptean Food & Beverage ERP suite, including bcFood and JustFood, all built on Microsoft Dynamics 365 Business Central.

This position will be part of the Global Operations expansion team in Bangalore, providing scalable, high-quality support and enhancement delivery to our North American customer base.

You will be responsible for post-go-live service requests including scoping, minor enhancements, configuration, user enablement, and issue resolution.

This role requires deep familiarity with Business Central, excellent communication skills, and the ability to work cross-functionally in a virtual global team.

Key Responsibilities :

- Deliver post-live ERP consulting services for Apteans Food & Beverage ERP products (JustFood, bcFood, Aptean F&B)

- Perform functional analysis, configuration, and testing of enhancement requests and small-scale changes

- Participate in scoping sessions with onshore leads and translate client needs into actionable work plans

- Document business requirements and prepare functional specifications for the development team

- Collaborate with technical and QA resources to ensure high-quality solution delivery

- Provide functional support for escalated issues requiring root cause analysis

- Contribute to the teams work intake process, knowledge sharing, and process improvement initiatives

- Work overlapping hours (at least 3 - 4 hours daily) with North American teams and customers

Required Qualifications :

- 3+ years of hands-on functional experience with Microsoft Dynamics 365 Business Central

- Proven experience in ERP consulting or post-implementation support, preferably in the manufacturing or food & beverage sector

- Ability to independently handle enhancement requests, user training, and functional testing

- Strong documentation and communication skills, with ability to clearly articulate requirements and outcomes

- Experience working in a global delivery model or supporting international clients

Preferred Skills :

- Exposure to JustFood, bcFood, or other Aptean F&B verticals

- Familiarity with AL language or BC extensions

- Understanding of food safety, lot traceability, or industry-specific compliance workflows

- Prior experience working in a COE or shared services model