Functional Developer (Dynamics 365)

Salary: £130,000 - 130,000 per year

Requirements:

• Applicants must hold a British passport; visa sponsorship is not available.
• Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre.
• Ability to interpret business requirements and solution architect designs and translate them into effective functional solutions.
• Knowledge of case management, queues, routing, service level agreements, voice, email and digital customer channels.
• Experience with telephony integration, including Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions.
• Experience using Power Platform technologies, including Dataverse, Power Automate and Power BI.
• Experience supporting deployments, testing, release management and moving solutions between development, test and production environments.
• Strong troubleshooting, stakeholder engagement and documentation skills.
• Understanding of security, governance and data protection requirements.

Responsibilities:

• Configure and support Dynamics 365 Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs.
• Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels.
• Configure and support telephony integrations, working with technologies such as Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions.
• Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements.
• Support solution deployments, testing, release management and promotion between development, test and production environments.
• Troubleshoot issues across CRM, contact centre and integrated services, working with technical teams and business stakeholders to resolve them.
• Maintain clear documentation covering configurations, processes and support requirements.
• Ensure solutions align with security, governance and data protection requirements.

Technologies:

• Architect
• Azure
• CRM
• Support
• Power BI
• Security
• Office 365
• Cloud

More:

We are recruiting a Functional Developer (Dynamics 365) to support a local authority in the public sector with configuring, deploying and providing ongoing support for Dynamics 365 Customer Service and Contact Centre solutions. The role involves turning business requirements and solution architect designs into practical CRM and contact centre functionality, improving customer service, telephony and automation. This is a 20-week contract, targeted to run from 23 November 2026 to 11 April 2027, at 37 hours per week. The rate is £500 per day, outside IR35, and may depend on experience and client requirements. The role is mainly remote, with occasional attendance at meetings in Lincoln; fully remote working is not available. Interviews are targeted for 11 November 2026 and will take place online via Microsoft Teams.

last updated 44 week of 2026