Functional Support Specialist - Tarawa, Kiribati
Posted
As a Functional Support Specialist, you will have the opportunity to contribute to our ongoing success by delivering quality and timely services during and post-implementation of our products to our customers for all project deployments. This position provides first-line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.
Main Responsibilities:
- Conducting level 2 support, warranty service and maintenance of ITMIS Application
- Evaluate whether an incident should be worked, deferred, or escalated based on issue severity.
- Monitor system performance and generate periodic performance/monitoring reports
- Making resolution reports
- Updating the documents including deliverables
- Making software change logs
- On-demand work
- Liaising with different stakeholders and other counterparts
- Possess strong communication and inter-personal skills
- Display the ability to both lead and support
- Should be results-oriented
- Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques
- Possess the ability to work under pressure while managing several tasks
- Candidates should be fluent in English
- Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients
- Develop new or modify existing custom solutions, including forms and reports
Qualifications:
- A Bachelor's degree or above in Accounting/ Business Management/ Finance.
- 3 years' experience in finance (budgeting process, accounting, debt and payroll) with utilisation of an IT Application System.
- Qualifications in ICT will be an added advantage.
- Experience working in the public financial management reform program and working with information management systems would be considered an asset
- Must be able to write and speak English
- Based in South Tarawa, Kiribati
We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.
As published by lever · 20 questions · 7 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, Other website
Short answers (6)
- Mobile Phone:
- Current location (city)
- Current location (country)
- Overall years of work experience
- What was your academic discipline / field of study?
- Are there any countries to which you would not be willing to travel?
Pick from a list (7)
- Do you have experience working with government? optional
- What is the highest level of education you have achieved? optional
- Based on our Code of Conduct, we need to understand if you are related to any person in the Government of your country or the government of the location of this position. optional
- Do you believe you have any current assignments or past contractual obligations which would be deemed as a Conflict of Interest for FreeBalance? optional
- If you were selected for this position, how much notice would you have to provide to your current employer? optional
- Will you now or in the future require sponsorship for an employment visa or work permit? optional
- The information contained in this application, my resume and any other documents that I provide to FreeBalance in connection with my application for employment, and in my personal interviews, is accurate and complete. I understand that providing false or inaccurate information will result in rejection of this application, and if hired, could lead to my dismissal after employment. optional
Written answers (7)
- What is your home address?
- Please describe your government experience.
- Do you have a Professional Designation? (Please specify) optional
- What languages do you speak and what is your level of proficiency?
- If you answered "yes" to the previous question, please explain. If you answered "no" please mark "none".
- If you answered "yes" to the previous question, please explain. If you answered "no" please mark "none".
- Yearly Salary Expectation: optional