Functional/technical Manager Servicedesk IT

As a combined Functional and Technical Application Manager in the Servicedesk IT team, you work closely together with users, suppliers and IT-colleagues. You’re responsible for management, continuity and ongoing development of applications such as Jira, Confluence and eLabJournal.

You translate functional user demands into solutions that fit the technical/operational scope of application stability, safety and availability. As such, you combine the functional and technical management of the applications you’re responsible for.

What we expect:

• you apply regular upgrades, patches and changes;
• you test new functionality and provide active support for this to key-users and users alike;
• you manage existing application integrations and provide support for new integrations;
• you provide technical support to users so that they can make the most of the application;
• you use scripting to automate repeating tasks;
• you’re no stranger to working according to Agile/scrum methodology to provide a flexible, continuously improving service.

First, your focus will be on managing Jira, Confluence and eLabJournal. At a later stage, you can further develop your skills to become a specialist for different applications and technical platforms.

You will work here
Our IT department was named the best ICT employer in the non-ICT sector in 2024 and, with 200 employees, provides a modern ICT environment for education and research. This means plenty of development and career opportunities for specialists at various levels.