*Future Opportunities - Data Center Technician II
Summary
Hands-on Data Center Technician supporting daily operations at a customer data center in Santa Clara: installing, troubleshooting, and replacing compute and network hardware, rack-and-stack deployments, structured cabling, incident response, and inventory/ticketing duties, with day/swing shifts and an on-call rotation.
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Join Milestone Data Center Technicians as they are key players in powering the backbone of cutting-edge Data Centers! You’ll be responsible for daily support of data center operations at a customer site in Santa Clara. Experience the thrill of hands-on work in a dynamic, tech-driven environment where your efforts directly impact the success of state-of-the-art data infrastructure.
Data Center Technician II
Location: Santa Clara, CA
Type: Full-Time, Onsite
Shift: Day Shift & Swing Shift available with On-Call Rotation
Responsibilities:
- Install, maintain, troubleshoot, and replace compute and network hardware
- Perform hardware break-fix, diagnostics, and component replacement
- Support rack and stack deployments, equipment installs, decommissions, and refreshes
- Handle structured cabling, cable testing, and Layer 1 network troubleshooting
- Assist with basic device provisioning and CLI troubleshooting
- Monitor and respond to incidents, alerts, and service requests
- Document work in ticketing, asset, and change management systems
- Maintain accurate inventory, asset records, and chain-of-custody logs
- Support shipping/receiving, RMAs, audits, and equipment lifecycle tasks
- Follow SOPs, safety/security policies, and change management procedures
Participate in an on-call rotation and respond to urgent onsite needs as required
Required Qualifications:
- Minimum 2 years of hands-on data center experience
- Experience with rack and stack, hardware maintenance, and structured cabling
- Strong troubleshooting skills for enterprise compute and network hardware
- Working knowledge of Apple Silicon hardware and macOS fundamentals
- Familiarity with enterprise networking equipment and basic network concepts
- Experience using ticketing, ITSM, and asset management systems
- Strong communication, organization, and documentation skills
- Ability to work onsite, follow procedures, and handle physical data center tasks
Physical / On-Call Requirements:
- Able to lift up to 50 lbs and perform physical work in a data center environment
- Must be able to acknowledge on-call within 15 minutes
- Must be able to arrive onsite within 60 minutes of notification