YWCA Central Alabama is a social justice organization dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. YWCA Central Alabama’s vision is to create a more caring community. We work every day to make a positive change in the lives of individuals and the community.

• Full-time
• $45,000, annually
• YWCA Central Alabama Downtown Birmingham, Alabama

Position Summary:

Manage the cases of clients in confidential domestic violence shelter and short-term housing to ensure each individual victim/survivor and family receives personalized, professional services as needed to address their situation and which empowers and prepares them to succeed independently. Coordinate with other departments and services within YWCA to ensure the client is made familiar with all services offered by YWCA, including and not limited to domestic violence services. Coordinate with resources in the community as needed as well.

Essential Functions:

• Complete thorough assessments of each situation, working closely with the client to determine their needs.
• Provide individualized case management services and advocacy to identify and obtain affordable, permanent housing. Develop housing stabilization plan to assist clients with retaining permanent housing.
• Coordinate referrals to outside agencies as needed including but not limited to medical (including mental health), food stamps or other supports, employment, financial counseling, legal assistance as needed.
• Determine client’s eligibility for federal housing financial assistance; complete appropriate referrals to support permanent housing goals. Maintain detailed client files and records on timely basis to ensure consistent and compliance services and record keeping.
• Adhere to agency procedures, requirements of funding sources (grants) and Director’s direction to assure highest level of customer service and compassionate care.
• Assist with all audits, funding, and educational visits to YWCA, representing the organization and its mission.
• Interact with organizations in the community on a regular basis to maintain strong communication regarding available resources for clients.
• Actively participate in staff meetings and work collaboratively with other members of the department and organization.
• May be asked to perform physical inspection of housing units and common areas.
• Provide on-call emergency assistance as needed by clients or shelter.
• Positively represent YWCA and its values, mission, and goals.