G31 - Business Analyst
Posted
Summary
A Singapore-based business analyst role: elicit and document business requirements, run discovery workshops, and coordinate engineers, UX designers and ops teams to deliver features end to end, while tracking KPIs and ensuring compliance with government standards. Needs 5+ years' BA/delivery experience in digital/software plus Agile tools like Jira and Confluence.
Overview of role
You will also manage a cross-functional team of engineers, designers and oversee the end-to-end delivery of features/services
Key Responsibilities
- Elicit, capture, and analyse business requirements from diverse stakeholders
- Produce high quality artifacts: user stories / epics, functional & non functional requirements, acceptance criteria, etc.
- Facilitate workshops, discovery sessions, requirement gathering, prototyping where needed.
- Coordinate with software engineers, UX designers, tech-ops, dev-ops, etc. to deliver features or releases.
- Manage stakeholders, communicate progress, risks, trade offs.
- Ensure solutions comply with government policies standard, e.g. security, accessibility, usability, data governance.
- Monitor metrics and KPIs, e.g. user satisfaction, service quality, performance, adoption.
Experience and Qualifications
- At least 5 years of experience in business analysis, system design, project/delivery management in a digital / software / ICT environment. Preferably with some experience working with the Singapore government or public service.
- Familiarity with Agile delivery and tools (e.g. Jira, Confluence etc.).
- Good in data / analytics, ability to interpret data, define metrics, track outcomes.
- Awareness of cloud platforms, application development, APIs, integration.
- Knowledge of security, privacy, accessibility standards.
Soft Skills
- Excellent interpersonal, communication, facilitation and presentation skills.
- Good problem solving and analytical thinking.
- Adaptability, able to work in fast paced, changing environments.