【Gajoen Tokyo】Restaurant Manager - Japanese Restaurant
The Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.
Oversee daily restaurant operations, ensuring service quality, staffing efficiency, and health and safety standards
Handle guest interactions, enhance guest satisfaction, and manage complaints while implementing improvement initiatives
Maintain, train, and monitor service standards (SOPs)
Drive revenue growth through promotions while managing costs and budgets effectively
- Collaborate with other departments, including Kitchen, Front Office, and Sales
Oversee recruitment, training, performance evaluation, and shift management of team members
Provide hands-on operational support during peak periods and events
- 2 -4 years of management experience in a 4- or 5-star hotel environment
- Strong operational knowledge of restaurant operations and F&B service
- Strong leadership and excellent communication skills
- A guest-focused individual who consistently delivers service beyond established standards
- Solid understanding of financial management, including revenue, cost, and labor control
- Basic English communication skills
- Flexible and able to maintain a positive attitude in a fast-paced environment
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!