Gallery Host/ Front Desk receptionist

Hyatt Place Cancún

At Hyatt Place Cancún, our associates are the heart of our authentic hospitality. We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team. This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints.

Position\: Front Desk & Café Support Agent

Job Responsibilities\:

Front Desk Operations (Primary Function)\:

• Provide a warm welcome and efficiently handle guest check-in/check-out procedures.

• Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction.

• Operate the telephone system and provide information about hotel services and local attractions.

• Maintain the organization and welcoming atmosphere of the front desk and lobby area.

Café & Food Service Support\:

• Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service).

• Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed.

• Help maintain the cleanliness, stock, and presentation of the café and Gallery area.

• Support the setup and breakdown of the complimentary breakfast service.

Cash Handling & Inventory\:

• Accurately process all guest payments, room charges, and cash transactions at the front desk.

• Assist with placing and managing orders for café and kitchen supplies.

• Perform basic inventory counts for café consumables and front desk supplies.

System & Administrative Duties\:

• Expertly utilize Opera for front desk operations and Micros for point-of-sale transactions.

• Complete end-of-shift cashier reports and reconciliation.