Game Operations Specialist
Salary: $20,000 – $30,000 per month
About the role
As a Game Operations Specialist, you will be responsible for the daily operations of our live games, from planning in-game events to analysing player data. You will work closely with product, marketing, community and development teams to keep our games healthy, engaging and profitable.
Key responsibilities
Plan, execute and optimise in-game events, promotions and seasonal campaigns.
Monitor key operational metrics such as DAU, MAU, retention, ARPU and conversion rates, and prepare regular performance reports.
Coordinate with the development team on content updates, version releases and in-game configurations.
Support player acquisition, reactivation and monetisation initiatives together with the marketing team.
Collect and analyse player feedback, and work with community and support teams to improve player satisfaction.
Conduct market and competitor research to identify growth opportunities.
Maintain the operations calendar and conduct post-event reviews to improve future campaigns.
Collaborate with internal teams and external partners to ensure smooth and timely live operations.
About you
Bachelor's degree in Marketing, Business, Communications, Information Technology or a related field.
1–3 years of experience in game operations, live operations, product operations or digital marketing. Fresh graduates with strong gaming passion may also be considered.
Passion for video games and good understanding of game mechanics, player behaviour and monetisation models.
Strong analytical skills with the ability to turn data into actionable plans.
Proficiency in English and Mandarin.
Familiarity with game analytics tools (e.g. Google Analytics, Firebase, Adjust, AppsFlyer) is an advantage.
Experience with community platforms (Discord, Facebook, Instagram, YouTube) is a plus.
Self-motivated, detail-oriented and able to work in a fast-paced environment.