Gaming Manager
Job Location:
Avani Windhoek Hotel & Casino

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.
Key Responsibilities
The Gaming Manager is responsible for overseeing the operations of a casino, ensuring compliance with all regulations, and providing a safe, secure and enjoyable environment for customers. They must ensure all gaming activities are conducted in a fair, honest and transparent manner and that all employees are trained and adhere to codes of conduct. The Gaming Manager is also responsible for ensuring the casino is profitable and for developing strategies to maximize revenue. This includes managing the staff, ensuring all gaming activities adhere to legal and regulatory standards, and maximising profits for the casino. They must ensure that all staff are properly trained in gaming and customer service, and that all equipment is properly maintained and up to date. The Gaming Manager must also oversee customer service, financial and marketing operations, and maintain positive relationships with both customers and vendors. They must be able to lead a team, make effective decisions, and be knowledgeable about industry trends and best practices. The Gaming Manager will also be involved in the budgeting and forecasting of the casino's finances.
Essential Skills and Qualifications
- Matric or higher
- Specialist in Gaming
- At least 10 years’ experience at a leadership level within an established Gaming Operation of which 5 years should be as Gaming Manager
- Proven skills in Marketing and Promotions
- Knowledge and understanding of the interpretation regarding all Gaming related reports
- Experience in Statistical analysis, including machine mix
- Sound Financial management and budget control skills
- Highly numerate – has a thorough understanding of the statistical principals of gaming and gaming-related accounting practices
- Demonstrated abilities to maintain excellent physical standards and service levels
- Strong strategic and customer service focus
- Team player with high energy levels and assertive
- Prepared to work irregular hours as per business requirements
- Computer literacy at least in MS Word, MS Excel
- Business and financial acumen with strong management ability
- Preferably attended an Executive Management Development Program
- Training people development skills and IR experience
- Able to work under pressure
- Technical expertise required (e.g., game design, software development, platform management).
- Leadership experience in gaming projects.
- Knowledge of local and global gaming markets and trends.
- Cross-cultural communication and team management skills.
Desired Attributes
- Innovative mindset.
- Strong problem-solving abilities.
- Ability to adapt to rapid changes in the industry.
Candidate Evaluation Criteria
- Technical Skills
- Proficiency in relevant software and platforms.
- Experience with game development cycles and methodologies.
- Knowledge and understanding of the interpretation regarding all Gaming related reports
- Experience in Statistical analysis, including machine mix
- Highly numerate – has a thorough understanding of the statistical principals of gaming and gaming-related accounting practices
- Industry Experience
- Years of experience in the gaming industry.
- Previous roles and achievements in similar positions.
- Leadership and Management
- Experience leading gaming teams or projects.
- Ability to manage cross-functional and cross-cultural teams.
- Business and financial acumen with strong management ability
- Business and financial acumen with strong management ability
- Training and People development skills with strong IR background
- Cultural Fit
- Alignment with company values and culture.
- Ability to work effectively within the existing team structure.
- Global Perspective
- Experience working in international markets.
- Understanding of local and global gaming trends and user preferences.
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