Gaming Safety Officer-Gilley's

Job Summary: Enforces company guest safety regulations, ensures a controlled and safe environment at Gilley’s. May assist with minor medical situations.

Essential Job Functions:

• Monitors the safety and security of the internal and external facility if assigned as Parking Lot Officer
• Escorts all internal money transfers throughout the gaming facility
• Safeguards Gilley’s assets
• Enforces State Gaming Regulations including the System of Internal Controls and Emergency Operating Procedures
• Prepares Accident Reports, Medical Reports and Incident Reports
• Greets customers as a representative of Gilley’s and provides information concerning programs and amenities, restaurants, and the Players Club program
• Monitors the collecting and transporting of Drop Boxes to the storage area
• Reports improper or illegal acts or suspected improper or illegal acts to the acting Guest Service Manager or acting Gaming Facility Shift Manager
• May train new Guest Safety Officers as necessary
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other departments
• Other duties as assigned