Gaming Shift Manager
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- Provide direct supervision of Table Games operations and oversight of Slot operations during the assigned shift.
- Ensure all gaming activities are conducted in accordance with internal controls, departmental policies, and Tribal Gaming Commission regulations.
- Initiate and authorize table fills, credits, and slot jackpot payments in accordance with established procedures.
- Count, verify, and balance table inventories and ensure accuracy of gaming transactions and accounting records.
- Maintain accurate documentation for gaming activity, Title 31 requirements, customer disputes, and audit requests.
- Comply with all casino policy and procedures, MICs, SICS, Gaming Rules and Regulations and Title 31 requirements.
- Resolve player disputes and guest concerns promptly and professionally.
- Evaluate the performance of Floor Supervisors, Dealers, Dual-Rates, and other assigned team members.
- Coach, guide, and mentor team members to improve performance, service standards, and operational efficiency.
- Conduct performance evaluations and issue disciplinary documentation when necessary.
- Assist in developing and maintaining Table Games policies, procedures, and training programs, including Dealer School.
- Maintain proper control and accountability for gaming keys, bill validator access, and other sensitive gaming assets.
- Facilitate daily slot operations including guest service functions such as exchanging currency and redeeming payout tickets when necessary.
- Promote a clean, safe, and professional environment for guests and team members.
- Maintain open communication with other departments to ensure efficient casino operations.
- Provide excellent guest service and maintain a visible, professional presence on the casino floor.
- Maintain knowledge of Players Club benefits, property amenities, and marketing programs.
- Record daily shift occurrences, operational reports, and inform the Director of Table Games of any irregularities.
- Perform additional duties as assigned.
- Working Conditions & Environment:
- Must be able to work in a smoke-filled environment.
- Must be able to work all shifts, weekends, holidays, and special events as needed.
- Must be able to stand or walk for extended periods of time.
- Must be able to maintain focus in a fast-paced casino environment.
- Must be able to lift, push, or pull up to 25 lbs.
- Must remain calm and professional in stressful situations.
- Level of Authority & Restrictions:
- Manage gaming floor operations for Table Games and Slots during assigned shift.
- Authorize slot jackpots and table game fills/credits according to departmental procedures.
- Issue team member discipline, evaluations, and timekeeping documentation.
- Access to surveillance when operationally necessary.
- Responsible for safeguarding gaming keys and sensitive gaming assets.
- Must be at least 21 years of age.
- High School Diploma or GED required.
- Minimum three (3) years of experience in Table Games operations or management.
- Minimum one (1) year of supervisory experience in a casino environment.
- Knowledge of Table Games operations, rules, and procedures.
- Knowledge of Slot operations and slot accounting systems.
- Strong leadership, organizational, and communication skills.
- Ability to work effectively in a fast-paced gaming environment.
- Must possess reasonable ability to communicate in English.
- Must be able to work with minimal supervision.
- Must have employment eligibility in the U.S.
- Must successfully pass pre-employment drug testing and background check.
- Must receive and maintain a valid High Security Gaming License from the Tribal Gaming Commission.
- Must adhere to confidentiality policies.
- Indian preference will be observed in the hiring process.