Gaming Shift Supervisor
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Description
- Provide superior customer service to internal/external customers.
- Perform scheduled audits for blackjack tables along with tracking chips and players.
- Operate computer in pit area.
- Perform evaluations on a daily. 30/60/90 day, and annual basis of all gaming employees as requested and assigned.
- Schedule pit rotation.
- Knowledge of Title 31 and complete necessary tracking of players for title 31.
- Follow procedure to open and close all table games.
- Perform initial procedure violations of dealers and pass on to Shift Manager for approval.
- Maintain close communication with surveillance and other departments within the casino.
- Settle disagreements between dealers and customers.
- Explain the rules of the games to customers, including different games offered in live-action as well as tournament games.
- Knowledge and ability to explain standard betting terminology to customers.
- Complete accurate rating on customers.
- Fill in as a dealer as needed and/or requested.
- Attend all meetings.
- All other duties as assigned.