Gateway & Chain Operations Specialist
You will own the operational management of Tatum Gateway, RPC providers, upstreams, and chain-related infrastructure. You will support onboarding of new blockchain networks, providers, and infrastructure services, test new chains and RPC interfaces, and verify third-party infrastructure options. You will regularly review provider reliability, pricing, SLAs, and operational fit, coordinate provider negotiations and cost checks, and monitor infrastructure costs, usage, profitability, and COGS impact. You will perform upstream cleanups, reconfiguration, routing updates, and provider changes, and help define provider routing logic, failover behavior, load balancing, and reliability improvements. You will create and maintain Postman collections, technical documentation, changelogs, and chain-related materials. You will help monitor infrastructure problems and production incidents, evaluate issues, and coordinate follow-up actions with Infrastructure, Support, Product, and Engineering teams. You will also support provider migrations, chain deprecations, customer communication, and operational readiness.
Responsibilities
- Own operational management of Tatum Gateway, RPC providers, upstreams, and chain-related infrastructure
- Support onboarding of new blockchain networks, providers, and infrastructure services
- Test new blockchain chains, RPC interfaces, providers, and infrastructure integrations
- Verify new providers, upstreams, and third-party infrastructure options
- Review provider reliability, pricing, technical capabilities, SLA, support quality, and operational fit
- Coordinate provider negotiations, cost checks, and infrastructure-related commercial inputs
- Monitor infrastructure costs, provider usage, profitability, and COGS impact
- Perform upstream cleanups, reconfiguration, routing updates, and provider changes
- Define provider routing logic, failover behavior, load balancing, and reliability improvements
- Create, review and maintain Postman collections for chain and Gateway-related APIs
- Create and review technical documentation, changelogs, and chain-related materials
- Monitor infrastructure problems, degraded services, recurring issues, and production incidents
- Evaluate production issues and coordinate follow-up actions with cross-functional teams
- Support provider migrations, chain deprecations, customer communication, and operational readiness
Requirements
- Understanding of APIs, infrastructure providers, routing, monitoring, and production reliability
- Comfort working with third-party providers and reviewing their technical capabilities, pricing, reliability, and operational risks
- Understanding of infrastructure costs, provider usage, uptime, SLAs, and customer commitments
- Ability to work across Infrastructure, Product, Support, Engineering, Sales, and external providers
- Clear communication skills translating technical findings into business and operational decisions
- Pragmatic, detail-oriented mindset with prioritization based on customer impact, cost, reliability, and operational risk
- Ownership mindset driving topics from investigation to production readiness
- Experience with Postman, technical documentation, changelogs, or customer-facing technical updates
- Experience with Linux, observability, CI/CD, monitoring, logs, or infrastructure automation
- Experience with public blockchain networks and RPC providers (nice to have)
- Experience with gateway products, API platforms, routing, load balancing, or failover logic (nice to have)