General Insurance Branch Manager - Kumasi

The branch manager will manage and lead the operations of all branch activities, driving growth and profitability through implementation of strategic plans in alignment with organizations vision and mission.

Key Responsibilities

· Develop and execute sales strategies to meet or exceed targets for the branch.

· Identify potential business opportunities within the local market.

· Establish relationships with corporate clients, brokers, and agents to drive new business.

· Responsible for generating business through sales managers and walk in clients at the branch.

· Participate in the recruitment process of general agents.

· Oversee daily operations of the branch, ensuring adherence to company policies and regulatory requirements.

· Monitor and ensure proper handling of all customer interactions, claims processing, and underwriting activities.

· Responsible for managing branch budgets and implementing cost control measures to enhance profitability.

· Maintain an efficient workflow to improve customer satisfaction and operational efficiency.

· Address customer inquiries, resolve complaints, and maintain high service standards.

· Develop client retention strategies and manage renewals effectively.

· Manage, train, and mentor branch staff, including sales and operations teams.

· Set performance goals monitor and provide constructive feedback through regular evaluations.

· Create a motivating environment and encourage teamwork to achieve branch goals.

· Ensure the branch meets its financial targets, including revenue, profitability, and expense management.

· Oversee premium collections, claims payments, and operational costs.

· Implement risk management measures to mitigate potential financial and operational risks.

What Will Make You Succeed

Technical Expertise: Excellent negotiation, communication, strategic thinking

Leadership Skills: Stakeholder management, Integrity & Accountability, Strategic vision & Decision Making.

Personal Attributes: Excellent organizational skills, Strong people/interpersonal skills, critical thinking & problem solving.

Requirements

Academic & Professional Qualification

Bachelor’s degree in marketing/commerce or a similar field

A professional certification in Insurance is required.

At least 5-6 years’ practical experience in Management of General Insurance Business operations.