General Maintenance Engineer

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city’s best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design-forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient-rich ingredients. Wellness, design, and culture, seamlessly woven into every stay.

Key Responsibilities

1. Guest Service & Daily Operations

• Respond promptly, professionally, and courteously to guestroom maintenance requests.
• Troubleshoot and resolve maintenance concerns efficiently while minimizing disruption to the guest experience.
• Conduct daily inspections of guestrooms, public areas, mechanical rooms, and building equipment.
• Complete assigned preventive maintenance tasks, work orders, and minor improvement projects.
• Identify equipment deficiencies, unusual operating conditions, and potential maintenance concerns during routine inspections.
• Immediately communicate significant equipment issues and maintenance findings to Engineering management.
• Provide accurate updates regarding repair progress, equipment status, and outstanding maintenance requests.

2. General Maintenance & Repairs

HVAC Maintenance

• Perform basic HVAC troubleshooting and maintenance, including replacing air filters, actuators, and thermostats.

Electrical Maintenance

• Perform basic electrical troubleshooting and minor repairs within applicable qualifications and safety requirements.
• Replace light bulbs and troubleshoot basic lighting and electrical control issues.

Plumbing Maintenance

• Perform basic plumbing repairs and fixture replacements, including:
  • Fill valves and flush valves
  • Faucets and faucet cartridges
  • Other common plumbing fixtures
• Troubleshoot minor plumbing issues and assist with leak investigations.

Door Hardware & Locksmith Maintenance

• Perform minor locksmith-related maintenance and repairs.
• Troubleshoot and adjust door locks, latches, and associated hardware.
• Identify malfunctioning door hardware and perform appropriate adjustments or replacements.

General Property Maintenance

• Support minor repair projects throughout guest rooms, public spaces, and operational areas.
• Maintain clean, organized, and safe work areas.
• Properly maintain and care for Engineering tools, materials, and equipment.

3. Building Automation & Controls

• Possess basic familiarity with Building Management Systems (BMS) and Building Automation Systems (BAS).
• Understand how building automation systems monitor and control mechanical equipment.
• Review equipment operating conditions, temperature readings, alarms, and system status.
• Recognize abnormal system behavior and promptly communicate findings to Engineering management.
• Familiarity with commercial building control systems, including Trane Tracer or similar platforms, is an advantage.

4. Emergency Response & Safety

• Respond promptly and effectively to urgent maintenance requests and building emergencies.
• Recognize, report, and assist with troubleshooting fire alarm panel trouble conditions and system abnormalities within authorized responsibilities.
• Assist with water leaks, HVAC failures, plumbing emergencies, and other building-related operational disruptions.
• Follow established safety procedures, emergency response protocols, and hotel operating standards.
• Coordinate with Engineering management, Security, and outside service providers when additional support is required.
• Maintain awareness of building conditions and proactively report potential safety concerns.

5. Communication & Teamwork

• Communicate clearly and professionally with guests, coworkers, vendors, and hotel leadership.
• Collaborate effectively with Front Desk, Housekeeping, Security, Food & Beverage, and other hotel departments.
• Maintain accurate maintenance records, document findings, and update assigned work orders.
• Assist outside contractors and service vendors during scheduled maintenance and repair visits.
• Demonstrate the ability to prioritize multiple assignments while maintaining quality and efficiency.
• Communicate unresolved concerns and provide thorough shift handoffs to ensure continuity of operations.

Minimum Qualifications

• Basic working knowledge of HVAC, plumbing, electrical, and general building maintenance.
• Ability to troubleshoot and resolve common guest room maintenance concerns.
• Basic computer proficiency, including email, digital work orders, and maintenance management software.
• Strong verbal communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
• Ability to identify mechanical equipment deficiencies and communicate concerns promptly.

Preferred Qualifications

• At least one year of maintenance experience in a hotel environment, preferably at a full-service or luxury property.
• Bilingual communication skills in English and Spanish.
• Familiarity with commercial mechanical equipment and hotel preventive maintenance programs.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.