General Manager

Position Summary

The position of Service Center Manager encompasses a wide variety of critical responsibilities for the success of a Jiffy Lube location. The Manager is responsible for all activities within their service center. Some of these responsibilities include but are not limited to store operations, personnel, facilities, guest service, safety, sales, profitability and etc. all while adhering to the Alamitos Enterprises Values Statement. Outlined below are some of the primary responsibilities which include overseeing and managing the entire staff at the Jiffy Lube service center on a day to day basis, the developing of staff members through training and other techniques, marketing the service center to the community, creating a positive and safe work environment for employees, ensuring guest satisfaction, increasing sales by delivering superior guest service, ensuring value to guests, delivering overall cleanliness of the location, protect and grow the profitability through the proper control of expenses, address and resolve guest complaints and various other duties within which ultimately aid to the success of the service centers, Alamitos Partners.

Although the primary responsibilities are listed below, the position’s duties also include the Manager’s willingness and desire to assist in all areas of the business. The Manager is ultimately responsible for the results of their service center. It would be unrealistic for the Manager to perform every single duty listed personally, therefore Alamitos Enterprises urges the Manager to hire, develop and train a competent management staff to accomplish his/her objectives and use proper delegation and follow-up techniques.

Below is a partial outline of responsibilities, which are contained in the Manager S.O.P (Standard Operating Procedure), other responsibilities are contained in the Alamitos Handbook, obtained through common sense,

Essential Functions

1. Guest Satisfaction

• Guest Satisfaction Survey
• Guest Complaints
• Convenience
• Floor Control

2. Employee Satisfaction

• Morale
• Employee Professional Development Plans
• Training and Develop staff members
• Safety & Safety Meeting
• Human Resources/Staff Education on THE COMPANY Employee Handbook
• Disciplinary Action

3. Profitability

• Store Profitability
• Expense Control
• Ordering Procedures
• Accountability

4. Car Count and Sales Growth

• Otto Care
• Speed of Service/ROC Sheets
• Sales Mix
• Guest Service Ratio

5. Time Management

6. JLI’s Procedures

7. Store Facilities/Curb Appeal/Equipment Maintenance and Security

8. Government, JLI and Environmental Compliance

9. Marketing

10. GROW

11. Feedback

12. Management Team Participation