General Manager (A&W)
The General Manager is responsible for leading all restaurant operations, including team leadership, customer service, staffing, financial performance, and compliance with A&W's standards. The GM ensures the restaurant runs efficiently while fostering a positive, guest-focused culture and developing team members.
Key Responsibilities:
🔹 Leadership & Team Development
- Recruit, hire, train, and supervise employees
- Provide coaching, feedback, and performance evaluations
- Create schedules that align with labor targets and service needs
- Maintain a positive, inclusive, and productive work environment
🔹 Customer Service
- Deliver an outstanding guest experience by ensuring fast, friendly, and accurate service
- Handle guest concerns with professionalism and care
- Uphold cleanliness and hospitality standards in the dining and service areas
🔹 Operations Management
- Oversee day-to-day restaurant functions including opening/closing procedures
- Ensure compliance with food safety, sanitation, and health regulations
- Maintain equipment and facility cleanliness, reporting issues as needed
🔹 Financial & Inventory Oversight
- Manage labor, food, and operational costs within budget
- Analyze sales reports, identify opportunities, and implement improvements
- Perform inventory counts and manage ordering to minimize waste and shortages
- Process payroll, manage cash handling, and complete daily bank deposits
Qualifications:
- High school diploma or GED required; college degree in business or hospitality a plus
- 2+ years of restaurant management experience (quick service or fast casual preferred)
- Strong leadership and communication skills
- Ability to manage budgets, inventory, and scheduling software
- Excellent problem-solving, multitasking, and organizational abilities
- Ability to lift up to 50 lbs and work long hours on feet as needed
Benefits
- Weekly Pay
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)