General Manager
About the Role
Ayce Café & Foods Ltd is a fast-growing food service business dedicated to serving premium gelato, pastries, and high-end catering. We design distinctive event experiences defined by taste, elegance, and deliberate attention to detail. As we expand, we’re seeking an organised, proactive, and people-focused professional to support our evolving team.
Position Overview
The General Manager (GM) provides day-to-day oversight of operations across departments at Ayce Café & Foods Ltd, ensuring efficiency, quality, and compliance with internal SOPs. The GM is responsible for translating the company’s strategic direction into actionable plans, supervising department heads, and ensuring alignment between operational activities and business goals. This role also directly oversees the HR & Admin function and supports the MD in high-level planning, coordination, and reporting.
Key Responsibilities
- Oversee operations across Production, Inventory & Supply Chain, Quality Assurance, HR & Admin, and Sales & Customer Service.
- Ensure all departments operate in line with documented SOPs, customer experience standards, and internal policies.
- Lead regular cross-functional meetings to address performance, operational risks, and workflow optimisation.
- Supervise the HR & Admin Coordinator and ensure staff scheduling, discipline, welfare, and onboarding run efficiently.
- Monitor inventory, procurement, and facility issues to prevent disruptions.
- Support customer experience efforts, ensuring complaints are tracked, resolved, and used for continuous improvement.
- Participate in recruitment, performance reviews, and training planning for key staff.
Key Behaviours
- Strong sense of accountability and discipline.
- Ability to work under pressure and resolve conflict quickly.
- Commitment to customer satisfaction and continuous improvement.
- Integrity, professionalism, and respect for process.
Requirements
Required Skills & Experience
- Bachelor’s degree in Business Administration, Hospitality Management, or related field.
- Minimum of 5–7 years’ experience in operations, hospitality, or food services, with at least 2 years in a supervisory or leadership role.
- Demonstrated ability to manage teams, solve problems, and streamline operations.
- Strong knowledge of inventory control, customer service, HR coordination, and facility oversight.
- Excellent communication, time management, and interpersonal skills.
- Proficiency in Microsoft Excel and basic inventory/reporting tools.
Benefits
What We Offer
- Up to ₦5,400,000 p.a. (subject to experience)
- Performance bonuses may apply based on delivery of defined KPIs.
- Additional benefits may include allowances and structured growth opportunities.