GENERAL MANAGER

Company Overview

Founded in 2018, Pâtisserie CLÉ was created by local pastry chefs Germaine Li and Joy Chiam to realise their approach to French desserts, using fresh produce and flavours to evoke comfort and delight.

Job Summary

We are seeking an experienced General Manager (Manufacturing) to lead manufacturing operations, drive efficiency, and ensure production meets quality, cost, and delivery goals while supporting business growth and compliance.

Responsibilities

• Oversee manufacturing operations by managing production planning, process control, quality assurance, and delivery schedules to meet business objectives
• Develop and execute operational strategies to achieve production targets, enhance productivity, and optimise resource utilisation
• Set departmental objectives, operational budgets, and KPIs to monitor and improve business performance
• Manage production costs, manpower planning, equipment utilisation, and inventory control to increase operational efficiency
• Lead and coordinate department heads and operational teams to ensure alignment and achievement of goals
• Monitor production schedules and resolve issues impacting product quality, output, and delivery timelines
• Implement continuous improvement initiatives to reduce waste, minimise downtime, and enhance manufacturing processes
• Ensure compliance with workplace safety standards, quality management systems, environmental policies, and industry regulations
• Oversee quality control procedures and collaborate with teams to address defects, customer complaints, and corrective actions
• Analyse manufacturing performance data and prepare reports for senior management on operations, costs, and improvement opportunities
• Coordinate with suppliers, customers, and internal departments to maintain efficient supply chain and production workflows
• Identify and recommend improvements in manufacturing technology, workflow, equipment performance, and operational systems
• Support business expansion and strategic planning initiatives to strengthen competitiveness and profitability

Required competencies and certifications

• Proven experience managing manufacturing operations and production planning in a senior leadership role
• Strong knowledge of manufacturing processes, quality management, and operational control
• Ability to manage budgets, manpower, production targets, and operational performance effectively
• Leadership skills to supervise multiple departments and develop teams
• Analytical and problem-solving skills to make sound operational decisions
• Knowledge of workplace safety standards and relevant manufacturing regulations
• Proficiency in operational reporting and business management systems

Preferred competencies and qualifications

• Diploma or Degree in Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, Business Administration, or related field
• Familiarity with lean manufacturing, process optimisation, and continuous improvement methodologies
• Experience with ERP or manufacturing management systems