General Manager

Do you want to be a leader in a well-established brand with over 70 years of history providing New Mexico’s favorite quick-service meals? Join Blake’s LOTABURGER, famous for the original Green Chile Cheeseburger. This is a great opportunity to build your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.

Blake’s LOTABURGER General Manager Benefits:

• Competitive Pay: $60,000-$70,000 annually (40 hours full-time + 10 hours overtime - paid hourly)
• Medical, Vision, and Dental benefits available within the first 60 days
• Paid time off
• 401k with company match available after 6 months (additional eligibility requirements apply)
• Long-term, short-term disability, and life insurance
• Meal discounts and more

Position Summary:

The General Manager’s (GM) role is to oversee all operations of the restaurant, including, but not limited to, ensuring customer satisfaction while maintaining profitability through diligent monitoring and controlling of food/beverage costs and labor costs. The GM is also responsible for protecting current sales volume and aggressively increasing future sales volume. Ultimately, it is the GM's duty to manage from position while running an efficient restaurant operation, providing fast, friendly customer service in a clean, sanitary atmosphere. The GM reports to the District Manager.

Essential Functions:

• Know and embody the Mission, Vision, and Core Values of Blake’s Lotaburge– KIND, TEAM, PASSION, PROCESS
• Demonstrate the highest level of customer service by being KIND and friendly to customers, especially when handling complaints
• Ensure proper preparation of each menu item the proper way, every time. Never walk past a mistake
• Possess exceptional leadership skills to motivate management staff and crew members to perform all job duties with the customer in mind
• Possess expert knowledge of both Blake’s Lotaburger General Employee Policies & Procedures, as well as Book 1 Policies & Procedures
• Ensure that all crew members comply with all of Blake’s Lotaburger Policies & Procedures
• Address management staff and crew members conduct and performance through the enforcement of company policies and procedures, career development, training, coaching, appropriate discipline, and, if necessary, discharge. Seek assistance regarding any employee relations or disciplinary issues through your direct report and the HR Department
• Ensure that the kitchen follows all applicable food safety laws at all times
• Ensure that the store safe is always secure unless in immediate use and that cash deposits are delivered to the bank according to Blake’s Lotaburger cash handling policies per Book 1
• Document all deposits per Book 1 cash handling policies and ensure that other designated managers are doing the same. Report all deposit discrepancies to your District Manager immediately
• Responsible for taking an accurate inventory of the product in your store at the required intervals and ordering in quantities that correspond with your store’s needs
• Create work schedules for all crew members on a weekly basis, ensuring the store is fully staffed, and employees are assigned shifts for their availability, while honoring your employees’ requests for time off if you are able to appropriately staff your store. Diligently monitor labor percentage
• Ensure the store follows all applicable laws, including but not limited to: food safety, premises safety, equal employment opportunity, and workers’ compensation reporting
• Educate and train your employees to comply with the above laws and regulations, encouraging compliance and proper and timely reporting of any issues or concerns
• Recruiting new crew members and managers to allow for flexible scheduling; accept & review new applications, schedule & conduct interviews, and hire qualified and motivated crew members that exemplify Blake’s core values
• Assist with training and development of all crew members to allow for proper succession planning of future shift leads and assistant managers; provide feedback on performance with all crew members
• Work with District Manager and/or Operations Manager to plan tailored ways to increase sales within the specific market, optimize food and labor costs in the restaurant
• Train management staff and crew members in appropriate inventory/ordering practices, monitoring of operations, “shopping” the store(s), and sampling products
• Follow current district and/or regional scheduling guidelines
• Work closely with the District Manager to meet all goals (food/labor/sales)
• Perform other duties/projects as assigned, including stocking shelves, receiving delivery trucks, and housekeeping