General Manager

About Bouldering Project

Bouldering Project is more than a climbing gym—we’re a community. We’re driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates—we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we’re proud to serve nine markets across the U.S.—and we’re just getting started.

About the Role

The General Manager is responsible for managing all aspects of operations, programming, and facilities of the Bouldering Project. The GM supervises the gyms' management team, supporting employees at all levels of the organization in their roles and responsibilities. The GM is responsible for the continued development, improvement, and implementation of the systems, operations, and safety procedures at the gym. It is of paramount importance that the GM establishes and maintains a culture of collaboration, respect, quality-obsession, and safety among the gyms’ staff and community.

What You'll Do

• Lead and support the management team in running a high-performing, inclusive, and community-driven facility
• Oversee daily operations to ensure the gym is clean, safe, functional, and aligned with industry and brand standards
• Manage the gym’s budget and financial health, including planning, reporting, and accountability across departments
• Develop and refine systems for operations, customer experience, risk management, and staff communication
• Ensure exceptional customer service by aligning teams around consistent branding, hospitality, and community-building practices
• Foster a workplace culture rooted in collaboration, respect, inclusivity, and continuous improvement
• Drive staff accountability and professional development through mentorship, performance evaluation, and ongoing feedback
• Collaborate across teams—including marketing, events, and programming—to deepen local impact and build community relationships
• Lead risk management efforts, including safety policies, emergency response, incident oversight, and insurance execution
• Serve as the primary point of contact for the Regional Director and Support Team, aligning local strategy with broader company goals