General Manager

At CN , everyday brings new and exciting challenges . Y ou can expect a n interesting environment where you’re part of making sure our business is running opti mally and safely ― helping keep the economy on track . W e provide the kind of paid training and opportunit ies that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safe ty-focused culture working together as ONE TEAM . The careers we offer are meaningful because the work we do matters. Join us! Job Summary The General Manager (GM) is responsible for planning, developing, and overseeing carload operations across a designated territory. This role ensures the safety of operations, network fluidity, volume growth, and customer satisfaction while managing costs and mitigating risks. The GM leads multi-disciplinary teams and drives strategic initiatives aligned with CN’s operational and cultural priorities. Main Responsibilities Organic Growth - Mobilize and manage multi-disciplinary teams including crew management, rail traffic control, and transportation control systems to ensure network fluidity and cross-functional collaboration. - Integrate new T E employees in partnership with CN Campus to optimize resource utilization. - Deepen understanding of customer base and service requirements to develop full supply chain offerings that support year-over-year volume and pricing growth. Cost Efficiencies - Improve T E employee retention through proactive engagement and workforce planning. - Mitigate collective agreement violations to minimize operational costs and labor risks. Inorganic Growth - Efficiently integrate and manage resources (assets and staff) resulting from mergers and acquisitions. - Align operational practices and workforce culture post-integration to ensure continuity and performance. Risk Management - Embed a safety-first mindset across all levels of the function, from unionized employees to direct reports. - Develop and manage safety plans based on operational data and trends. - Respond to emergencies and service disruptions with strategic coordination and leadership. Team Development - Evaluate and coach senior and mid-level managers to build leadership capacity. - Manage labor productivity, manpower planning, and budget adherence. - Handle grievances and disciplinary decisions in alignment with collective agreements. - Foster succession planning and talent development across the territory. Working Conditions This role operates in a 24/7 environment with significant travel (60–80%) across the assigned territory. It requires outdoor work and availability to respond to emergencies. The incumbent must be able to work under pressure and meet tight deadline Requirements: Experience · Minimum 10 years of railway management experience, including oversight of day-to-day operations across multiple terminals or territories. · Proven ability to lead cross-functional teams and drive safety, service, and financial performance. · Experience in labor relations, service design, and rail traffic control. Education · Post-secondary education in Transportation, Logistics, Management, or related field. · Conductor or Locomotive Engineer qualification preferred. · Post-graduate education and bilingualism (English/French) are assets. Competencies · Safety focus, accountability, leadership, stakeholder engagement, and problem-solving. · Ability to manage complex operations and lead through change. Technical Skills · Comprehensive knowledge of railway operations, including CROR and CN systems (LMS, CATS, SRS, RTBI). · Strong understanding of operational and financial metrics. · Ability to leverage analytics and reporting tools to drive performance.