General Manager

As General Manager, you will have primary responsibility for the day-to-day operation, performance and success of Candeeland Chandler, working directly with ownership. This is a hands-on leadership role. You will be expected to lead from the floor, build a strong team, create an exceptional guest experience and actively contribute to the growth of the business.

BUILD THE BUSINESS. LEAD THE TEAM. OWN THE RESULTS.

Candeeland is a growing family entertainment business in Chandler, Arizona. We are looking for an experienced, hands-on General Manager to take ownership of our day-to-day operation and help us build the next stage of the business.

This is not a traditional manager role. We are looking for someone who thinks like an operator and entrepreneur — someone who can lead a team, create an exceptional guest experience, improve operations and actively grow revenue.

Our ownership team is increasingly focused on marketing, partnerships, growth and future expansion.

We need a GM who can own the Chandler operation so we can focus on building what comes next.

COMPENSATION & BENEFITS

• $54,000 annual base salary
• Up to $16,000 in annual performance incentives
• Quarterly performance bonus opportunity of up to $4,000
• Health insurance contribution
• Paid time off
• Candeeland employee perks and discounts
• Flexible 5 day workweek schedule (weekends required)
• Opportunity for increased responsibility and compensation as Candeeland grows

PERFORMANCE INCENTIVES

Your bonus is tied to four measurable areas of business performance:

40% — Revenue Growth

30% — Membership Retention

20% — Party & Events Revenue

10% — Payroll & Cost Management

A strong performer can earn approximately $64,000–$66,000 total compensation, while exceptional performance can bring total compensation to approximately $68,000–$70,000.

When Candeeland wins, you win.

WHAT YOU'LL OWN

GUEST EXPERIENCE

Create an exceptional experience for every family who walks through our doors.

• Lead customer service standards
• Resolve guest concerns
• Monitor the playground, café, front desk and party areas
• Facilitate preplanning and execution of parties & events
• Maintain a clean, fun and welcoming environment
• Monitor customer feedback and reviews
• Coach staff to deliver excellent hospitality

TEAM LEADERSHIP

Build a reliable, accountable and high-performing team.

• Hire, train and develop employees
• Manage performance and accountability
• Create a positive team culture
• Develop future shift leaders
• Ensure appropriate staffing and coverage
• Lead from the floor — not from behind a desk

OPERATIONS & COST MANAGEMENT

Own the systems that keep Candeeland running efficiently. The goal is not simply to reduce costs. It's to run efficiently without sacrificing the guest experience.

• Manage scheduling and labor
• Control payroll and staffing efficiency
• Oversee opening/closing, cleaning and facility standards
• Manage inventory, cash handling and POS procedures
• Maintain safety and operational standards
• Identify recurring problems and build better systems
• Work with vendors and coordinate maintenance

PARTIES & EVENTS

Own the execution and growth of our party business.

• Lead and develop Party Specialists
• Ensure consistent, exceptional party execution
• Improve party upsells and add-on revenue
• Monitor party satisfaction
• Increase bookings and repeat business
• Develop events that drive traffic and revenue

PROGRAMMING & RECURRING REVENUE

Candeeland is building programming that will become a meaningful part of our recurring revenue model.

Current and future opportunities include:

• Sprinkle Series
• Summer camps
• Homeschool programming
• School and field trips
• Seasonal events
• Family programming
• Classes and enrichment
• Community partnerships

The GM will own the maintenance, enhancement and growth of these programs — including participation, pricing, profitability, guest experience and new program development.

REVENUE GROWTH

Actively grow every major revenue channel:

• Admissions
• CandeeClub memberships
• Birthday parties
• Café
• Candy & merchandise
• Events and programming

You will monitor the numbers, identify opportunities and work with ownership to turn ideas into measurable results.

WHAT WE'RE LOOKING FOR

We are seeking an experienced leader with 3+ years of management experience, ideally in:

• Family entertainment
• Restaurants or hospitality
• Recreation
• Fitness
• Retail
• Events
• Children's entertainment
• Other high-volume customer-service environments

You should have experience with:

• Team leadership
• Hiring and training
• Scheduling and labor management
• Customer service
• Revenue or sales
• Operational management
• Performance metrics
• Problem solving

THE RIGHT PERSON WILL:

• Naturally take ownership
• Enjoy leading people
• Be comfortable making decisions
• Notice what needs to be fixed
• Enjoy working with families and children
• Understand sales and numbers
• Be energized by a growing business
• Want to build something rather than simply manage something

Physical Requirements

• Ability to lift up to 35 pounds
• Ability to stand for 3+ hours
• Ability to walk approximately 5,000+ steps per shift

THE OPPORTUNITY

Candeeland Chandler is the foundation for a larger vision.

Our ownership team is focused on building the brand, growing revenue and preparing for future locations. The right GM will have the opportunity to grow with the company as Candeeland expands.

If you are an experienced operator who wants meaningful responsibility, performance-based earning potential and the opportunity to help build a growing family entertainment brand, we want to meet you.

Apply to become the General Manager of Candeeland Chandler.