General Manager - Cargo and Ground Operations (1822)

General Purpose of Job:

The General Manager is responsible for the overall performance of the DTW station, with a primary focus on cargo operations and aircraft/ramp handling, while also overseeing the full scope of aviation services required to support airline and cargo operators. This role oversees complete profit-and-loss (P&L) responsibility for the station, including revenue growth, cost control, and budget performance, and is expected to build and grow the business by developing new customer relationships, expanding service offerings, and identifying opportunities within the local air cargo and aviation community. The General Manager ensures safe, organized, and efficient operations; serves as the primary point of contact between airline/customer partners at the station; and drives continuous improvement to meet Key Performance Indicators (KPIs) while maintaining a healthy, safe, and productive work environment for internal and external stakeholders.

Duties:

• Direct and coordinate cargo warehouse and aircraft/ramp handling activities, ensuring service delivery in accordance with airline contracts, service level agreements, handling instructions, and procedural manuals
• Ensure operational excellence through effective people management, encouraging open lines of communication and accountability; as well as identifying risks and problems in a proactive and anticipatory manner to mitigate service failures and minimize unforeseen problems
• Lead the team on operational safety, security, and compliance; promote a culture of safety through daily observation, shift briefings, routine audits, and documented procedures, including corrective and preventative actions (CAPA) for accidents and other emergencies
• Oversee timely, proper maintenance of building and office infrastructure, warehouse facilities, and ground support equipment (GSE)
• Arrange work schedules and staffing levels for optimum efficiency across scheduled and non-scheduled operations.
• Own complete profit-and-loss (P&L) responsibility for the station, including revenue, expenses, and billing accuracy; monitor forecasting and budgeting, and manage performance against budget and audit results
• Develop and maintain strong relationships with customers, airlines, and airport authorities; identify and pursue new business opportunities, service lines, and accounts to grow station revenue and market presence
• Perform leadership functions such as hiring, conducting annual reviews, and managing the performance of direct reports, as well as day-to-day tasks such as time and attendance, PTO, scheduling, and overtime management
• Maintain a professional, organized, and clean work environment; carry out management responsibilities in accordance with the organization’s policies and applicable laws
• Perform other duties as requested or assigned