General Manager-Charlotte

General Manager – Foodservice Distribution Charlotte, North Carolina | On-Site Leadership Role -Lead a High-Impact Distribution Operation

Job Summary:

We are seeking a hands-on, results-driven General Manager to lead daily operations at our Charlotte foodservice distribution facility. This role is ideal for an experienced operations leader who thrives in fast-paced, perishable distribution environments and is energized by building high-performing teams, strengthening service reliability, and driving measurable operational improvement.

You will serve as the senior on-site leader, owning facility performance across warehouse production, production, transportation, food safety, and customer service, while acting as the critical link between frontline operations and executive leadership.

This is a visible, high-influence role with the opportunity to make a lasting impact on service quality, team culture, and operational efficiency.

Why This Role Matters

• Direct leadership of a core distribution facility serving institutional foodservice customers

• Opportunity to stabilize, optimize, and scale operations

• Strong executive visibility and influence on strategy, investment, and growth

• Ability to shape culture, accountability, and leadership capability across the operation

What You’ll Own

Operational Leadership

• Lead all daily functions including receiving, warehousing, inventory, order fulfillment, production, and dispatch

• Drive performance against key metrics such as order accuracy, on-time delivery, productivity, waste, and safety

• Remove operational roadblocks and ensure consistent execution of standard processes

• Maintain a visible floor presence, coaching teams in real time

Team & Culture Development

• Directly lead and develop supervisors and department managers

• Build a culture of accountability, engagement, and safety

• Ensure proper staffing, scheduling, and workforce performance

• Coach leaders to improve execution, communication, and ownership

Customer Service & Cross-Functional Alignment

• Serve as the operational partner to sales and customer-facing teams

• Protect service commitments and lead resolution of service failures

• Translate customer needs into clear operational execution

• Strengthen collaboration across operations, sales, logistics, and procurement

Transportation & Delivery Performance

• Oversee dispatch, routing, and driver productivity

• Ensure on time, accurate deliveries and regulatory compliance

• Improve route efficiency and cost control while maintaining service standards

Food Safety, Quality & Compliance

• Maintain strict adherence to HACCP, sanitation, and regulatory standards

• Protect product integrity, temperature control, and traceability

• Lead corrective actions for quality or safety risks

Executive Partnership

• Provide clear reporting on performance, risks, and improvement opportunities

• Translate strategic priorities into facility-level execution

• Contribute to planning, investment decisions, and operational strategy

What Success Looks Like in the First 12 Months

• Strengthened service reliability and on-time delivery performance

• Improved labor productivity, accuracy, and cost control

• Reinforced food safety and operational discipline

• Developed a strong, accountable supervisory leadership team

• Positioned the facility for sustainable growth and scalability