Integra Healthcare Equipment

General Manager - Operations

Lead Operations. Develop Teams. Make an Impact.

Integra Healthcare Equipment is seeking an experienced and motivated General Manager to lead the day-to-day operations of one of our branch locations. This is a hands-on leadership position responsible for overseeing service, warehouse, dispatch, fleet, and operational activities while ensuring exceptional customer service, regulatory compliance, and team performance. The General Manager plays a critical role in supporting patients, healthcare providers, hospices, nursing facilities, and other care partners by leading a team that delivers essential medical equipment safely, efficiently, and compassionately. If you thrive in a fast-paced environment, enjoy developing people, solving operational challenges, and driving continuous improvement, we would love to speak with you.

What You'll Do

Lead Daily Operations

• Oversee branch operations, including service, warehouse, dispatch, equipment flow, inventory, and fleet activities.
• Ensure timely and efficient delivery, setup, pickup, and retrieval of medical equipment.
• Monitor operational performance and implement improvements to increase efficiency and customer satisfaction.
• Support cross-functional collaboration with Customer Service, Compliance, Purchasing, and other departments.
• Analyze operational metrics and identify opportunities to improve service levels, productivity, and branch performance.
• Support operational readiness during periods of high volume, staffing shortages, route disruptions, or service escalations.

Build and Develop High-Performing Teams

• Lead, coach, and develop Service Technicians, Cleaning Specialists, Dispatchers, and other operational staff.
• Provide ongoing performance feedback, accountability, and mentorship.
• Support recruiting, interviewing, onboarding, and employee development initiatives.
• Foster a culture of professionalism, teamwork, safety, and customer focus.
• Promote employee engagement and maintain high standards of accountability and customer service.

Ensure Compliance and Quality

• Promote compliance with company policies, accreditation standards, and regulatory requirements.
• Support audit readiness and continuous quality improvement efforts.
• Monitor operational documentation, inventory controls, and process adherence.
• Help maintain a safe work environment for employees and customers.
• Partner with leadership to address operational risks and implement corrective actions when necessary.

Drive Continuous Improvement

• Monitor operational metrics and identify opportunities for improvement.
• Resolve service issues and operational challenges quickly and effectively.
• Implement process improvements that enhance service quality, productivity, and customer experience.
• Partner with regional leadership to support organizational growth and strategic initiatives.