General Manager

JOB SUMMARY

The GENERAL MANAGER will be responsible for the overall direction, leadership, performance, and coordination of Platinum Paving, turning executive strategy into daily execution across sales, estimating, crews, and equipment. This position builds the people who run the work, protects margins on every job, keeps executive leadership informed, and is accountable for company performance, leadership development, profitability, and strategic execution. The General Manager steps into the field as a crew lead or estimator when the business needs it and performs other essential duties as assigned.

JOB DUTIES AND RESPONSIBILITIES:

1. SALES AND ESTIMATING - Trains sales representatives and estimators on scoping, takeoffs, pricing, and proposal standards. Reviews and approves all quotes before they go to the customer, checking quantities, production rates, material costs, and target margin. Coaches the team on win/loss patterns and adjusts pricing strategy as markets change.
2. CREW LEADERSHIP AND DEVELOPMENT - Recruits, develops, and trains crew leaders in safety, production, quality, and customer communication. Sets clear field standards for job setup, sequencing, compaction, finish quality, and cleanup. Builds a bench of future crew leaders so growth is not limited by a few key people.
3. EQUIPMENT AND RESOURCES - Sources, evaluates, and acquires equipment (purchase, lease, or rent) based on utilization and job demand. Oversees maintenance planning to minimize downtime and extend equipment life. Aligns crews, equipment, and materials with the job schedule.
4. FINANCIAL PERFORMANCE - Monitors job-cost actuals against estimates for labor, materials, equipment, and subcontractors. Tracks cost of goods sold (COGS), gross margin, and profitability by job, crew, and service line. Closes the loop between field actuals and estimating so future bids reflect real production.
5. OPERATIONS IMPROVEMENT - Identifies bottlenecks in sales, scheduling, production, or billing. Drives corrective actions to completion with clear owners and deadlines and confirms the fix holds.
6. EXECUTIVE REPORTING - Reports company performance, key metrics, risks, and issues to executive leadership on a regular cadence. Escalates problems early with a recommended course of action.
7. CULTURE AND STANDARDS - Upholds the company’s vision, culture, and standards in the office and on every job site. Models safety-first behavior, accountability, and respect for customers and crews.
8. FIELD SUPPORT - Works in the field as a crew lead or estimator when workload, staffing, or job complexity requires it.
9. PERFORMS OTHER ESSENTIAL DUTIES AS ASSIGNED.

EQUIPMENT OPERATED:

Paving and heavy equipment as needed when working in the field as a crew lead; motor vehicle; standard office equipment, including computer, phone, and estimating, CRM, and job-costing software.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of paving operations, including job setup, sequencing, compaction, finish quality, and cleanup standards.
• Knowledge of job costing, cost of goods sold (COGS), and P&L management.
• Knowledge of heavy equipment sourcing, acquisition, utilization, and maintenance planning.
• Ability to lead decisively, hold people to standards, and develop crew leaders and sales staff.
• Ability to find root causes of operational problems and drive corrective actions to completion.
• Ability to communicate clearly with crews, customers, and executive leadership.
• Skilled in estimating, takeoffs, pricing, and proposal review.
• Skilled in financial analysis, with strong judgment and comfort with numbers.

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent

Five (5) years of experience in operations management, paving services, or related industries.

PREFERRED QUALIFICATIONS

OSHA 30 certification.

Commercial paving and parking lot maintenance experience.

Hands-on experience as both a crew lead and an estimator.

Working knowledge of job costing, COGS, and P&L management.

Proven ability to train and develop field leaders and sales staff.

Experience sourcing, buying, and managing heavy equipment.

Familiarity with estimating software, CRM, and job-costing systems.

SPECIAL QUALIFICATIONS

Must pass a criminal background check

Must have a valid driver’s license

Must have and maintain a good driving record

Must pass preemployment drug screening

Must be able to perform field work, including standing, lifting up to 50 lbs, and operating equipment as needed.

Must be AGILE. The ability to hold yourself and others Accountable, have a personal Growth mindset, ability to act with Integrity, ability to demonstrate Leadership attributes to motivate and support coworkers, and practice Everyday Improvement.

WORK CONDITIONS:

Works in a heated and cooled office environment and outside on active job sites in all types of weather; may be exposed to extreme heat and cold, rain, sun, noise, fumes, and heavy equipment.

Extended hours, early starts, and some weekends are required during paving season.

The above describes the general content and requirements for this job. It is not intended to be an all­ inclusive list of duties, responsibilities, or requirements.