General Manager/Deputy General Manager - Services Category - US Market

FLIPSPACES - US SUPPLY CHAIN

General Manager - Services Category (US)

Grade: DGM / GM

Location: Mumbai (US hours overlap; periodic US travel)

Reports to: Head - Supply Chain

Team: Leads a team of category managers and executives

Function: US Supply Chain - Category: Services

Role purpose: Build and own Flipspaces US network of General Contractors (GCs) and service partners/vendors, and grow the best of them into long-term strategic partners.

Key Responsibilities:

GC and service vendor onboarding:

- Identify and shortlist US GCs and specialist trades by metro, trade and project size.

- Run onboarding: licensing, insurance/COI, safety record, financial and reference checks.

- Build vendor depth: at least two qualified options per critical trade in each active market.

Sourcing and commercials:

- Run RFQs and bid events; level bids, benchmark rates, and negotiate MSAs and rate cards.

- Feed Estimation with current service costs to protect project margin.

Strategic GC partnerships:

- Classify GCs as Strategic, Growth or Emerging, and evaluate them on business potential, execution quality, timeline adherence, commercial competitiveness, responsiveness and strategic fit.

- Own key GC relationships and 90/180-day joint growth plans; support joint bids to lift bid-to-win and repeat business.

- Drive the GC referral program, networking events and joint success stories.

Performance and governance:

- Own vendor SLAs and scorecards; run quarterly reviews, corrective actions and exits.

- Ensure contract, insurance and regulatory compliance.

Team leadership:

- Lead and develop the team; set targets, market coverage and US hours shift plans.

KPIs / KRAs:

- Vendor base expansion: New GCs/service vendors onboarded vs plan

- Onboarding TAT: Days from shortlist to approved vendor

- Cost and margin: Savings vs benchmark; actual vs estimated services cost

- Vendor performance: On-time completion, quality, safety, responsiveness

- Partner growth: Bid-to-win, repeat business and referrals from partner GCs

- Compliance: % vendors with valid insurance, licences and MSA

Qualifications and Experience:

- B.E./B.Tech; Civil/Mechanical/Electrical Engineering preferred.

- MBA preferred.

- 8-12 years, Preferred 2+ years in similar industry, contracts or vendor development, Global Exposure Preferred

Skills:

- Strategic sourcing, bid levelling and should-cost modelling.

- Negotiation and relationship building at GC owner level.

- Data-driven vendor management; comfortable with US hours and travel.

Key Interfaces:

- Internal: US Business, Operations/Projects, Estimation, Category (Products), Finance, Legal, Control Tower.

- External: General Contractors, specialist trades, insurance brokers, industry associations.