General Manager
You will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You won't be following a playbook — you'll be building the plane while flying it, in a challenging people-facing role spanning entrepreneurship, business development and operations management. This is a fully in-person position requiring you onsite 5 days per week, and may require occasional weekend or after-hours work.
Responsibilities
- Manage the on-site daily operations of Via's service in West Palm Beach
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via's external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment
Requirements
- Minimum of 5+ years of experience in operations management and hold a Bachelor's degree
- Independent self-starter comfortable in fast-paced environments with a high level of responsibility
- Savvy and tactful communicator
- Committed to providing a world class customer service experience
- Detail-oriented executor able to operate autonomously
- Exceptional leadership experience with support teams
- Flexible and adaptable to rapid change
- Proven track record of managing and developing teams
- Effective at managing multiple tasks, delegating, prioritizing, and taking responsibility
- Strong problem-solving skills
Benefits
- Free medical plans
- 401K matching