General Manager

You will manage the on-site daily operations of Via's service in the Greater Columbus area, acting as a real-time point of contact for drivers and dispatchers while creatively solving scheduling challenges for a round the clock team. You will manage and mentor the on-site team of dispatchers and shift managers, and become the face of the operation by building relationships with driver partners, customers, community leaders, and local organizations. You will liaise closely with Via senior management and external partners, develop clear metrics for the team, and prepare reports to analyze data, improve operational processes, and maximize efficiency and customer satisfaction. You will also ensure compliance with relevant regulations and lead, coach, and develop an engaged team of drivers.

Responsibilities

• Manage the on-site daily operations of Via's service in the Greater Columbus area
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via's external partners
• Develop clear metrics for the team and provide visibility into results against KPIs and priorities on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

Requirements

• At least 6+ years of experience as an operations manager
• Independent self-starter who thrives in fast-paced environments
• Savvy and tactful communicator
• Detail-oriented executor who thrives operating autonomously
• Experienced and exceptional leader with extensive experience leading support teams
• Flexible and adaptable to rapid change
• Proven track record of managing teams and developing people
• Effective at managing multiple tasks simultaneously; can delegate, prioritize, and take responsibility
• Problem solver who looks for creative solutions
• Experience working in transit a plus

Benefits

• Free medical plans
• 401K matching