General Manager

Position Summary

We are looking for a General Manager for our warehouse. This role will manage staff and provides services to the location in the areas of compliance, safety, and leadership. Works independently, using sound judgment in making decisions and maintaining confidentiality.

Essential Functions

Operations Management

• Responsible for the location’s budget and profitability
• Oversees Accounts Receivable and Driver Settlement
• Responsible for meeting and exceeding company metric goals (QOS, TDI, etc)
• Manage daily operations, troubleshooting and taking care of hot button issues arising during the course of day which may involve safety, service, or customer issues
• Oversee warehouse security through continuous monitoring of security program, frequent review of physical security measures and recommends modifications to the program as required

Warehouse/Office Employees

• Train, develop and retain a strong Warehouse & Office Team
• Review and approve employee timecards and schedules. Manage temporary agency labor as needed.
• Manage Scorecard & PARS process

Delivery Team Management

• Engage all delivery teams at the location regarding compliance processes and safety
• Manage recruiting process for local delivery team contractor holders
• Ensure DOT Compliance
• Manage Fleet data at the specific location and submit monthly to Finance
• Perform field audit of delivery team performance

Inventory

• Monitor appliance inventory to ensure accuracy and verify progress
• Manage Installation Parts

Customer Orders

• Verify routes and Delivery Team assignments
• Oversee Anti-tip compliance
• Communicate with customers and clients when needed

Safety

• Responsible and accountable for overall workplace safety and compliance performance for each assigned location
• Acts as a conduit for employee workplace safety concerns and is responsible for improving workplace safety efforts
• Investigates all Workers’ Compensation, Auto Liability and General Liability claims with assistance from others as needed
• Ensures routing of delivery team routes do not compromise FMCSA Hours of Service (HOS) rules
• Enforces, coaches, mentors, trains others as needed to improve individual and group safety performance

Other Duties as Assigned

Supervisory Responsibilities

• Directly supervises team of office staff, warehouse associates, and supervisors

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person