General Manager, Enterprise Division

The Position: Reporting to the Chief Operating Officer, the General Manager, Enterprise Division is responsible for the overall growth, profitability, and performance of F12’s Enterprise business, with accountability for an approximately $20 million P&L. The General Manager provides leadership across Enterprise Sales, Account Management, Professional Services, Managed Services, and Business Operations, ensuring strong alignment between revenue growth, service delivery, client experience, and financial performance.

This role is responsible for developing and executing the Enterprise strategy, driving profitable growth, strengthening executive-level client relationships, and ensuring F12 delivers technology solutions and Professional Services that create measurable value for enterprise clients. As a senior leader within F12, the General Manager will work closely with Sales, Technology, Operations, and other business leaders to identify growth opportunities, strengthen execution, and build a scalable and high-performing Enterprise business.

Responsibilities:

Own the Enterprise Division’s approximately $20 million P&L, with accountability for revenue, profitability, forecasting, budgeting, cost management, and overall financial performance.

Develop and execute the strategic plan for the Enterprise Division, focused on sustainable growth, profitability, client retention, and expansion.

Drive enterprise revenue growth through new business development, expansion of existing client relationships, and strong sales execution.

Provide leadership throughout complex enterprise sales cycles, working closely with Sales, Professional Services, and technical teams to develop solutions that address client needs and deliver business value.

Build and maintain strong relationships with executive stakeholders across F12’s enterprise client base, acting as a trusted business partner and escalation point.

Lead the performance and growth of Professional Services, ensuring effective delivery, strong client outcomes, resource utilization, and project profitability.

Oversee Enterprise Account Management, Managed Services, Professional Services, and Business Operations to ensure an integrated and consistent client experience.

Maintain a strong understanding of Microsoft enterprise technologies and their application within complex client environments.

Work closely with technical leaders to translate technology capabilities into meaningful business outcomes for enterprise clients.

Identify opportunities to expand relationships through Professional Services, technology projects, managed services, and Microsoft-aligned solutions.

Balance sales growth with delivery capacity, service quality, operational requirements, profitability, and client expectations.

Identify and implement opportunities to improve productivity, operational effectiveness, cost management, and financial performance.

Establish clear performance expectations and accountability across the Enterprise Division.

Build, develop, and retain strong leaders and teams across commercial, technical, service delivery, and operational functions.

Partner with People & Development on recruitment, talent development, engagement, and organizational effectiveness initiatives.

Represent F12 with enterprise clients, technology partners, and within the broader business community.

Additional related duties as required.

Reporting Relationships:

Reports directly to the Chief Operating Officer.

Provides leadership across Enterprise Sales, Account Management, Professional Services, Managed Services, and Business Operations.

Works closely with the F12 Executive Team and senior leaders across Sales, Technology, Operations, Finance, Marketing, and People & Development.

Maintains senior-level relationships with enterprise clients and strategic technology partners.

Requirements:

Senior leadership experience with accountability for a significant business unit and P&L of comparable scale, ideally approximately $20 million or greater.

Strong enterprise sales experience, with a demonstrated ability to develop new business, grow existing accounts, navigate complex sales cycles, and build relationships with executive-level clients.

Demonstrated success driving revenue growth while managing profitability, forecasting, budgets, and overall financial performance.

Strong understanding of Professional Services, including the commercial and operational dynamics of delivering complex technology solutions to enterprise clients.

Strong working knowledge of the Microsoft enterprise technology ecosystem, with the ability to participate credibly in business and technology discussions with clients and internal technical teams.

Ability to connect technology solutions with client business needs and translate technical capabilities into clear business value.

Experience leading multifunctional teams across sales, account management, Professional Services, service delivery, operations, or related areas.

Strong commercial and financial acumen with the ability to balance growth, profitability, client experience, and operational performance.

Strong executive presence with demonstrated communication, negotiation, relationship management, and decision-making capabilities.

Strategic mindset combined with the ability to drive execution and accountability across the business.

Demonstrated ability to build, develop, and retain high-performing teams and leaders.

Experience within IT services, technology consulting, managed services, or a related technology environment is preferred but not required.

Commitment to F12’s values and to build a collaborative, accountable, and high-performing culture.