General Manager

Hotel Operations & Guest Satisfaction

• Provide daily leadership and oversight of all hotel departments, including Front Office, Housekeeping, Maintenance, Breakfast, and Sales.

• Maintain high standards of cleanliness, service, safety, and overall property condition.

• Ensure compliance with Hilton brand standards, quality assurance requirements, and operating procedures.

• Monitor guest satisfaction results, respond proactively to guest concerns, and implement measurable service improvements.

• Maintain a consistent presence throughout the hotel, engaging with guests and associates.

Financial Performance & Revenue Growth

• Take ownership of the hotel's total revenue, operating expenses, and gross operating profit (GOP).

• Achieve established performance goals for occupancy, average daily rate (ADR), RevPAR, and profitability.

• Analyze STR reports, competitive market performance, and revenue trends to identify opportunities for improvement.

• Partner with the Revenue Management and Sales teams to maximize market share and capture additional business.

• Effectively manage labor expenses, purchasing, departmental budgets, and other controllable operating costs.

• Develop and execute action plans when financial or operational results fall below expectations.

Sales & Business Development

• Work closely with the hotel's Sales team to develop corporate, local negotiated rate (LNR), and group business.

• Build relationships with local businesses, community organizations, and key demand generators throughout the Gwinnett County market.

• Support proactive sales efforts, account development, and customer retention.

• Demonstrate a strong understanding of local market conditions, competitors, and opportunities to increase hotel revenue.

Team Leadership & Development

• Recruit, train, coach, and retain talented hospitality professionals.

• Establish clear performance expectations and hold department leaders accountable for results.

• Foster a positive, respectful, and engaging workplace where associates feel valued and motivated to succeed.

• Provide regular feedback, recognition, and professional development opportunities.

• Lead by example, demonstrating professionalism, integrity, urgency, and a genuine commitment to hospitality.

Brand Compliance & Asset Management

• Maintain compliance with Hilton brand requirements, company policies, and applicable laws and regulations.

• Ensure the hotel meets established standards for preventive maintenance, life safety, and property appearance.

• Protect and maintain the hotel's physical assets through proactive inspections and timely corrective action.

• Maintain accurate operational reporting and effective communication with corporate leadership.

Qualifications

Required

• Minimum 3 years of hotel management experience in a General Manager, Assistant General Manager, or comparable senior leadership role.

• Demonstrated success managing hotel operations, guest satisfaction, and financial performance.

• Strong knowledge of hotel budgeting, P&L management, labor productivity, and revenue management principles.

• Experience leading, coaching, and developing hotel associates and department managers.

• Excellent communication, organizational, problem-solving, and decision-making skills.

• Ability to work a flexible schedule based on the operational needs of the hotel.

Preferred

• Previous Hilton or Hampton Inn & Suites management experience.

• Experience with Hilton brand systems and quality assurance standards.

• Proven success improving RevPAR index, guest satisfaction, and hotel profitability.

• Experience in select-service or focused-service hotel operations.

• Familiarity with the Atlanta/Gwinnett County lodging market.

What We're Looking For

Our ideal General Manager is someone who:

• Takes ownership: Accepts responsibility for results and acts decisively to improve performance.

• Leads from the front: Is actively involved in daily hotel operations and supports the team.

• Understands the numbers: Uses financial and operating data to make informed decisions.

• Drives revenue: Recognizes that sales and business development are essential responsibilities of hotel leadership.

• Develops people: Builds confidence, recognizes achievement, and helps associates reach their full potential.

• Delivers results: Establishes priorities, follows through on commitments, and maintains a sense of urgency.