General Manager – Heavy-Duty Truck Repair Operations - Full Time - Downriver

Overview

Kerry Brothers Truck Repair is growing, and we're looking for an experienced General Manager to lead shop operations, develop our team, and drive strong results while delivering the dependable service our customers count on.

If you're a hands-on leader who understands heavy-duty truck repair operations, enjoys developing people, and knows how to balance customer service, productivity, quality, and profitability, we'd love to meet you. Kerry Brothers offers the opportunity to lead a team in a growing, family-oriented company where accountability, communication, and continuous improvement matter.

Why Leaders Choose Kerry Brothers

We believe strong leaders build strong teams. At Kerry Brothers Truck Repair, we invest in our employees and give our managers the support and responsibility needed to develop people, improve operations, and help the business grow.

· Competitive Pay

· Monthly Performance Bonuses

· 4 Weeks Paid Time Off

· 401(k) Company Match

· Excellent Health Benefits

· Company Support & Resources

· Modern Equipment & Business Systems

· Family-Oriented Culture

· Opportunities for Advancement

· Ability to Make a Direct Impact on Shop Performance

Check Us Out!

See what it's like to work at Kerry Brothers Truck Repair and learn more about our team.

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Position Overview

As General Manager, you'll be responsible for the overall performance of a Kerry Brothers Truck Repair location. You'll lead the service, technician, and parts teams; oversee daily workflow; maintain a high standard of customer service and repair quality; and ensure the shop operates safely, efficiently, and profitably. This role requires a leader who can see the big picture while staying engaged in day-to-day operations.

What You'll Do

· Lead daily shop operations and provide direction to Service Advisors, Technicians, Parts, and support staff

· Build a positive, accountable, team-first culture and reinforce Kerry Brothers core values

· Monitor workflow, technician productivity, efficiency, labor utilization, work-in-progress, and overall shop performance

· Ensure repair orders move through the shop efficiently from customer intake through completion and delivery

· Work with Service Advisors and technicians to resolve repair, scheduling, communication, and customer concerns

· Maintain high standards for repair quality, documentation, inspections, safety, and customer satisfaction

· Review operational and financial performance, identify opportunities for improvement, and take action to meet company goals

· Manage staffing needs, scheduling, attendance, performance, coaching, training, and employee development

· Partner with leadership and HR on recruiting, onboarding, retention, and career development

· Support parts and inventory processes to help ensure technicians have the correct parts and materials when needed

· Help control operating costs, reduce unnecessary downtime and rework, and protect shop profitability

· Build and maintain strong relationships with fleet customers and help resolve escalated customer concerns

· Ensure company policies, safety procedures, DOT requirements, and applicable shop regulations are followed

· Maintain a clean, organized, professional, and safe facility

· Communicate regularly with company leadership regarding location performance, staffing, customer needs, and operational challenges

· Drive continuous improvement and help implement company processes, systems, and growth initiatives

What We're Looking For

· Management or leadership experience in heavy-duty truck repair, fleet maintenance, automotive service, transportation, or a related service industry

· Strong understanding of repair-shop workflow, service operations, technician productivity, and customer service

· Ability to lead, coach, hold employees accountable, and build a strong team culture

· Strong organizational, communication, and problem-solving skills

· Comfortable reviewing performance metrics and using data to make operational decisions

· Ability to manage multiple priorities in a fast-paced repair environment

· Strong customer-service mindset with the ability to professionally handle escalated concerns

· Working knowledge of heavy-duty trucks, diesel repair, preventative maintenance, and DOT-related service operations preferred

· Experience working with shop management software, estimating systems, or repair-order platforms preferred

· Valid driver's license

Additional Qualifications

· Previous General Manager, Service Manager, Shop Manager, Fleet Manager, or Fixed Operations leadership experience

· Experience managing both technicians and front-office/service personnel

· Experience with budgeting, P&L responsibility, labor performance, and operational KPIs

· State of Michigan or ASE certifications

· CDL or heavy-duty commercial vehicle experience

· Experience with fleet customers and high-volume commercial repair operations

Why Kerry Brothers?

At Kerry Brothers Truck Repair, we're more than a repair shop—we're a team. We believe in investing in our employees, developing leaders, promoting from within, and building a workplace where people take pride in what they do. As General Manager, you'll play a key role in developing your team, serving our customers, and helping your location and the company continue to grow.

Our Core Values:

· Growth

· Excellence

· Reliability

· Loyalty

· Family

· Integrity

· Fun!

If you're a proven leader who wants the opportunity to build a strong team, improve operations, and make a measurable impact, apply today and become part of th