General Manager - Hospitality Operations

Job Role: General Manager (Hospitality)

Exp: 15-25 Years

Location: Goa

Domain and Industry: Hospitality and Entertainment

Role Objective:

We are looking for a dynamic, result-oriented, and highly experienced General Manager - Hospitality to lead the overall operations of a large-scale hospitality business in Goa. The ideal candidate must possess strong leadership capabilities with extensive experience in managing high-footfall hospitality environments such as Hotels, Luxury Resorts, Banquets, Casinos, Cruise Lines, or Large Entertainment Venues. The candidate should have a proven track record of managing operations catering to 1,500 - 2,000 guests daily, while maintaining exceptional guest satisfaction, operational excellence, cost optimization, and profitability.

Key Job Role and Responsibilities:

Hospitality Operations:

- Oversee end-to-end hospitality operations to ensure seamless daily functioning.

- Lead and manage large teams across Food & Beverage, Banquet Operations, Guest Services, Housekeeping, and Facility Management.

- Ensure superior guest experience by maintaining the highest hospitality standards.

- Manage daily operations catering to approximately 1,5002,000 guests.

Food & Beverage Management:

- Drive the complete Food & Beverage operations across all outlets.

- Develop, curate, and periodically refresh food and beverage menus in line with customer preferences and market trends.

- Monitor food quality, presentation, hygiene, and service standards.

- Coordinate with chefs and culinary teams for menu innovation and seasonal offerings.

Floor & Guest Experience Management:

- Ensure efficient floor management during peak operational hours.

- Maintain excellent guest engagement and promptly resolve service issues.

- Monitor service delivery and implement continuous improvements to enhance customer satisfaction.

Financial & Cost Management:

- Develop and implement effective cost-control strategies without compromising service quality.

- Optimize food cost, beverage cost, manpower cost, and operational expenses.

- Monitor budgets, profitability, and operational KPIs.

- Drive revenue enhancement initiatives through operational efficiency and upselling strategies.

Team Leadership:

- Lead, mentor, and develop department heads and operational teams.

- Foster a high-performance culture focused on accountability and guest satisfaction.

- Conduct regular training sessions to improve service standards and employee productivity.

Compliance & Quality:

- Ensure adherence to food safety, hygiene, statutory, and operational compliance standards.

- Maintain quality assurance processes across all hospitality operations.

- Implement SOPs and monitor compliance regularly.

Vendor & Inventory Management:

- Manage procurement, vendor relationships, and inventory control.

- Negotiate with suppliers for competitive pricing while maintaining quality standards.

- Ensure efficient stock management and minimize wastage.

Required Qualifications:

- Bachelor's Degree in Hotel Management, Hospitality Management, or a related field.

- MBA in Hospitality or Operations Management will be an added advantage.

Experience:

- 12-20+ years of progressive experience in hospitality operations.

- Must have worked in senior leadership roles such as General Manager, Operations Head, Director of Operations, or F&B Head.

- Experience in one or more of the following is mandatory: Hotels, Luxury Resorts, Banquets, Casinos, Cruise Lines, or Large Hospitality or Entertainment Venues.