General Manager in Residence
You will start with a 2-month onboarding sprint in NYC. After that, you will spend your first year in a local market running a transit network transformation, taking full ownership of service performance, partner relationships, a 30+ frontline team, and $15M+ P&L. You will be deployed on Via's newest services in high-visibility markets that require building new operational systems from the ground up. At the end of this local deployment, you will transition into a General Manager role in one of Via's major markets: New York City, San Francisco, Seattle, Chicago, or Dallas. You'll arrive with the credibility and operational fluency to lead at that level from day one.
Responsibilities
- Own and manage the end-to-end operating strategy of Via's service on behalf of the partner
- Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
- Translate weekly and monthly performance data into decisions
- Lead a 30+ team of field operators and drivers, including hiring, coaching, performance management, and culture setting
- Build an operation where people feel accountable, supported, and proud of what they're delivering
- Develop frontline leaders within the team who can grow into expanded roles
- Own Via's relationship with the transit agency partner
- Represent Via to community stakeholders, local officials, and riders
- Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
- Identify and execute cost and efficiency improvements that strengthen margin without compromising service
- Influence the product roadmap for Via's newest Fixed Route products
Requirements
- MBA preferred
- 5+ years of pre-MBA experience in operations, consulting, strategy, tech or a field with meaningful P&L or client accountability
- Demonstrated ability to lead and develop teams
- Willingness to be based in a specific location for the first year of the program, with relocation to a major metro market thereafter
- Full on-site presence required
Benefits
- Free medical plans
- 401K matching