General Manager in Training
What is Great Big Game Show?
In 2023, The Escape Game introduced something entirely new: Great Big Game Show.
Great Big Game Show (GBGS) is an immersive, live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by their favorite TV game shows.
Great Big Game Show is expanding rapidly across the United States, with 26 locations and 15 more locations opening in 2027.
Copy and paste this link to see what it's like to be a game show host:
The Role: General Manager
Salary:
$50,000/year base + up to 10% bonus
Growth in salary with tenure and transferring to higher tier stores
Location:
We're opening in Park Central!
200 Park at North Hills Street Raleigh, NC 27609
Benefits
In a full year, GMs will receive 15 PTO days (for sick, bereavement, or vacation use) per year after a 30-day waiting period.
GMs may earn up to 8 floating holidays if you are required to work a holiday, as well as working 4 other days during the week in which the holiday occurred. The holidays you are eligible for are based on your start date as a GM.
100% individual medical coverage and 50% medical coverage for GM dependents. (Only legal spouses and natural-born or adopted children count as dependents.) GMs are also eligible for dental and vision insurance at 100% cost to the individual. Note: benefits are subject to change on an annual basis at open enrollment.
401(k) match up to 4% (normal eligibility requirement must be met before applying).
529 tuition savings plan.
Long-term disability, short-term disability, life and accidental death & dismemberment insurance after a 60-day waiting period.
Additional benefits information can be found by clicking here and here.
Timeline
Start date: Between November 16-31st, 2026
On-the-ground training, including travel: December 1-20, 2026
Fully available for training: December 1, 2026-February 14, 2027
These dates are subject to change due to the nature of a new store launch.
Description
The General Manager is responsible for the success of their store across five main areas:
Exceeding our guests’ expectations through exceptional hospitality
At our core, we are a hospitality company that obsesses over the experience of every single guest. All Great Big Game Show locations have earned a 5.0 Google review rating by delivering an unexpected level of guest care.Upholding training and operational standards
Ensuring excellence in our games, hosting, and day-to-day execution.Managing staffing and efficiency
Building and maintaining staffing plans that flex with seasonality while balancing guest experience and labor efficiency.Maintaining world-class facilities
Ensuring studios and back-of-house areas are clean, safe, fully functional, and consistently reflect the GBGS brand.Serving as the primary business leader of the location
Owning the overall performance, culture, and results of the store.
General Managers work closely with their Operations Leader at headquarters. These two roles operate as trusted partners, working side by side to lead the business.
Expectations
Culture & Team Leadership
Strengthen GBGS culture by selflessly serving the team
Hire enthusiastic, self-motivated, competent brand ambassadors
Clearly communicate expectations around role requirements and the realities of the business, including late nights, weekends, and holidays
Ensure team members are informed of store-level and company-wide updates
Develop team members and create new leaders within the store
Demonstrate genuine care so team members feel supported, engaged, and excited to work
Ensure the GM or another manager is available as a resource whenever the business is open
Guest Experience & Brand Representation
Be accountable for all service failures or potential service failures and implement solutions
Act as a brand ambassador who delivers an accurate, clear, and enthusiastic message about GBGS
Seek guest feedback and use it to improve processes and procedures
Operations & Facilities
Lead a world-class operation and uphold the highest standards in studios and facilities
Take full responsibility for cleanliness and safety in all front-of-house and back-of-house areas
Ensure studios are fully functional and well maintained
Partner with the Product Care team at HQ to troubleshoot and resolve issues quickly
Training & Standards
Relentlessly uphold GBGS operational and training standards
Train and coach standards consistently with every team member
Maintain mastery of all front-of-house roles, including Game Show Host and Guest Experience Specialist (front desk and sales).
Maintain the integrity of all HR and financial processes
Business Performance
Comply with all finance standards, including payroll, cash controls, and expense reconciliation
Deliver sustainable, healthy business results that create GBGS fans among both guests and team members
Meet or exceed annual earnings targets through revenue optimization and cost management
Build weekly schedules that balance excellent guest experiences with appropriate labor costs
Create community awareness through partnerships with nearby restaurants, hotels, and local businesses
Partner with HQ to develop a “one size fits one” strategy for the location
Enthusiastically pilot new sales and marketing initiatives
Job Requirements
High school diploma or equivalent
College degree preferred
Leadership experience (6 months or more preferred)
Full embodiment of our mission, vision, and values
Willingness to be on-call during all hours of operation
Ability to work nights, weekends, and holidays
GBGS must be your sole employer during your time as General Manager
45–55 hours per week, averaging 50 (exempt role)
Required attendance at the annual GM Escape event (typically held in Q4)
Align with GBGS uniform standards for store managers
You Might Be a Great Fit If:
You genuinely enjoy interacting with guests
You believe contestants are the star of the show
You want to grow and appreciate regular feedback
You care deeply about excellence and coaching others
You enjoy a fast-paced, challenging leadership role
Key Performance Indicators
Staffing efficiency and labor management
Staffing levels and hiring readiness for peak seasons
Guest survey results and online reviews
Employee engagement survey results
Store revenue and earnings performance
Company Mission Statement
To design and deliver epic interactive experiences for every single guest.
Company Values
Passion: We love our guests, our brand, and our games.
Integrity: We endeavor to honor God through hard work, honesty, fairness, and generosity.
Creativity: We are always expanding the boundaries of what is possible.
Teamwork: We can best accomplish our goals by selflessly working together.
Excellence: We are relentless in our pursuit to be the best.
Growth: We believe in expanding our business and developing our team members.