General Manager - IT Infrastructure Services Business Head

We are seeking a dynamic and results-oriented senior leader with 18+ years of experience in IT Infrastructure Services as Business Head to lead both Sales, Service Delivery, Pre-Sales, Customer Engagement, and Front-End Sales.

The ideal candidate will have a proven track record of driving business growth, managing large enterprise accounts, leading cross-functional teams, delivering complex infrastructure transformation programs, and ensuring customer success while achieving revenue and profitability targets.

The role requires a strategic leader who can bridge business development with service delivery excellence, build long-term customer relationships, and drive operational efficiency across the organization.

Key Responsibilities

Business Development & Front-End Sales

- Drive revenue growth through strategic sales initiatives across IT Infrastructure, Managed Services, Cloud, Data Center, Network, Security, End User Computing, and Digital Workplace solutions.

- Develop and execute account growth strategies for enterprise and strategic customers.

- Build executive-level relationships with CXOs and key business stakeholders.

- Identify new business opportunities, create sales strategies, and manage the complete sales lifecycle.

- Lead negotiations, commercial discussions, contract closures, and strategic partnerships.

- Achieve annual revenue, margin, and profitability objectives.

Service Delivery Leadership

- Own end-to-end service delivery for managed services and infrastructure projects.

- Ensure SLA/KPI compliance, service quality, governance, customer satisfaction, and operational excellence.

- Lead large delivery teams across multiple technologies and geographies.

- Manage service transition, delivery governance, escalations, risk management, and continual service improvement.

Customer Success & Relationship Management

- Act as an executive sponsor for strategic customer accounts.

- Conduct executive business reviews and governance meetings.

- Build trusted advisor relationships with customer leadership.

- Improve customer retention, renewals, and upselling opportunities.

- Manage critical escalations and ensure high customer satisfaction scores.

Financial & Operational Management

- Own P&L responsibilities for the business unit.

- Drive profitability through effective cost optimization and resource planning.

- Forecast revenue, margins, utilization, and operational performance.

- Manage budgets, business planning, and strategic investments.

Preferred Experience

- 18+ years of progressive experience in IT Infrastructure Services

- Experience managing enterprise customers across multiple industries

- Strong background in Service Delivery, Managed Services, and Infrastructure Operations

- Proven success in Enterprise Sales

- Demonstrated experience managing large teams and business units

- Exposure to System Integrators or Managed Service Providers is highly preferred.