General Manager (Jacksonville, FL)

General Manager

Position Overview

The General Manager will oversee and lead daily operations across HVAC, electrical, and plumbing service divisions. This role is responsible for ensuring operational efficiency, customer satisfaction, business growth, and effective team leadership across all applicable service lines.

The General Manager will oversee financial performance, including profit and loss (P&L) management, budgeting, forecasting, and cost control. This position reports directly to the Regional Manager and is accountable for the overall operational and financial performance of the assigned branch.

Essential Functions and Responsibilities

Operational Management

• Oversee daily operations across HVAC, electrical, and plumbing divisions.
• Ensure compliance with applicable industry regulations, safety standards, and internal policies.
• Develop and implement standard operating procedures to improve efficiency, service quality, and workplace safety.
• Monitor operational performance and implement process improvements as needed.

Team Leadership and Development

• Recruit, train, mentor, and evaluate department managers, technicians, and support staff.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Ensure appropriate staffing levels, resource allocation, and effective workforce scheduling.
• Provide leadership and guidance to promote employee development and operational excellence.

Financial Management

• Develop and manage budgets, profit and loss statements, financial forecasts, and performance targets.
• Analyze financial reports and key performance indicators to identify opportunities for improvement.
• Implement cost-control strategies while maintaining service quality and customer satisfaction.
• Monitor revenue, profitability, and operating expenses to achieve financial objectives.

Sales and Business Development

• Collaborate with sales and marketing teams to support business growth and customer acquisition.
• Identify new business opportunities, strategic partnerships, and potential markets.
• Build and maintain strong relationships with customers, vendors, suppliers, and business partners.
• Develop strategies to increase revenue and expand service offerings.

Customer Experience and Service Quality

• Ensure consistent, high-quality service delivery and customer satisfaction.
• Address escalated customer concerns and ensure timely, effective resolution.
• Monitor customer feedback and service performance to identify areas for improvement.
• Establish service standards that support customer retention and long-term business relationships.

Strategic Planning and Business Growth

• Establish short-term and long-term goals aligned with organizational objectives.
• Develop and execute local business strategies to achieve growth and profitability targets.
• Support regional initiatives involving business expansion, technology adoption, and operational improvements.
• Evaluate market trends and operational opportunities to strengthen business performance.

Qualifications and Requirements

• Demonstrated experience in operational leadership, profit and loss management, and team development.
• Strong financial management skills and the ability to make data-driven business decisions.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Proven ability to manage multiple service lines, teams, and operational priorities.
• Strong organizational skills and the ability to drive performance against business objectives.
• Willingness and ability to travel locally for customer site visits, vendor meetings, and occasional corporate or regional meetings.



Preferred Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Five to ten years of progressive leadership experience in HVAC, electrical, plumbing, or related service industries, including prior general management responsibilities.
• Relevant HVAC/R, electrical, or plumbing licenses, or a working knowledge of applicable licensing requirements.
• Previous general management experience in a home services or multi-trade service organization.