General Manager
Posted
The General Manager (GM) is responsible for overseeing the daily
operations of the restaurant and bar, café, gift shop, and catamaran services.
This role requires strong leadership skills, exceptional customer service
abilities, and a comprehensive understanding of food and beverage management.
· Oversee
daily operations across all departments including the restaurant, bar, café,
gift shop, and catamaran services.
· Develop and implement operational policies and procedures to enhance efficiency.
· Ensure compliance with health and safety regulations as well as local laws.
· Prepare annual budgets and forecasts; monitor financial performance against targets.
· Manage inventory levels for food, beverages, merchandise in the gift shop, and supplies for catamaran operations.
· Analyze financial reports to identify trends and areas for improvement.
· Recruit, train, supervise, and evaluate staff across all areas of operation.
· Foster a positive work environment that encourages teamwork and professional development.
· Schedule staff effectively to meet business needs while controlling labor costs.
· Ensure high standards of customer service are maintained throughout all areas.
· Address customer complaints or issues promptly to ensure satisfaction.
· Implement strategies to enhance guest experiences in the restaurant/bar, café, gift shop, and during catamaran excursions.
· Collaborate with marketing teams to develop promotional campaigns for the restaurant/bar, café offerings, gift shop products, and catamaran services.
· Develop and implement operational policies and procedures to enhance efficiency.
· Ensure compliance with health and safety regulations as well as local laws.
· Prepare annual budgets and forecasts; monitor financial performance against targets.
· Manage inventory levels for food, beverages, merchandise in the gift shop, and supplies for catamaran operations.
· Analyze financial reports to identify trends and areas for improvement.
· Recruit, train, supervise, and evaluate staff across all areas of operation.
· Foster a positive work environment that encourages teamwork and professional development.
· Schedule staff effectively to meet business needs while controlling labor costs.
· Ensure high standards of customer service are maintained throughout all areas.
· Address customer complaints or issues promptly to ensure satisfaction.
· Implement strategies to enhance guest experiences in the restaurant/bar, café, gift shop, and during catamaran excursions.
· Collaborate with marketing teams to develop promotional campaigns for the restaurant/bar, café offerings, gift shop products, and catamaran services.
Requirements
· A
bachelor’s degree in hospitality management, business administration, or a
related field is often preferred.
· A minimum of 5-7 years of experience in the restaurant and bar industry is typically required.
· Strong leadership abilities are essential for managing staff effectively.
· Experience in conflict resolution and team building is important to maintain morale and productivity
· Proficiency in budgeting, forecasting, and financial reporting is necessary to ensure profitability across all business segments.
· A minimum of 5-7 years of experience in the restaurant and bar industry is typically required.
· Strong leadership abilities are essential for managing staff effectively.
· Experience in conflict resolution and team building is important to maintain morale and productivity
· Proficiency in budgeting, forecasting, and financial reporting is necessary to ensure profitability across all business segments.