GENERAL MANAGER

JOB DESCRIPTION

Key Responsibilities

1. Strategy & Corporate Leadership

• Lead the development of the Company’s vision, strategic direction, and long-term plans for Board approval.
• Drive the formulation and execution of strategies that maximize shareholder value and enhance return on investment.
• Provide strategic and technical advice to the Board on corporate planning and business development matters.
• Ensure alignment of operational plans with corporate goals and objectives.
• Champion and embed the Company’s culture, values, and standards across all levels.
• Oversee the development and review of policies, procedures, and operational frameworks to ensure relevance and compliance.
• Build, lead, and sustain a high-performing management team.
• Assume full accountability to the Board for overall Company performance.

2. Business Development & Growth

• Lead the identification, development, and commercialization of new business opportunities aligned with the Company’s strategy.
• Review and evaluate business plans and develop robust financial models to support investment decisions.
• Provide strategic oversight of marketing and sales functions to drive revenue growth.
• Strengthen the Company’s market presence locally and internationally to enhance business acquisition and retention.
• Develop and implement innovative business processes to improve service delivery.
• Manage strategic partnerships, alliances, and service providers in line with Group directives.

3. Operations & Project Management

• Oversee planning, execution, and evaluation of all projects and services to ensure efficiency and quality delivery.
• Establish systems, procedures, and guidelines for effective monitoring and continuous improvement.
• Ensure optimal resource allocation, including workforce planning, to meet operational demands.
• Promote and maintain a safe, compliant, and productive work environment.

4. Performance Management & Risk Oversight

• Develop and implement a robust performance management system for all staff.
• Monitor organizational performance against approved budgets and strategic targets.
• Ensure compliance with all legal, regulatory, and internal policies and standards.
• Identify and manage enterprise risks affecting operations, finances, reputation, and continuity.
• Ensure consistent delivery of services that meet quality, cost, and timeline expectations.
• Safeguard the Company’s brand through adherence to contractual and service obligations.

5. Stakeholder Management

• Build and maintain strong relationships with clients, regulators, government agencies, and business partners.
• Engage key stakeholders to identify opportunities and provide strategic insights to the Board.
• Facilitate partnerships with local and international investors to support business expansion.

6. Financial Management

• Lead the preparation and submission of the Company’s annual budget for Board approval.
• Ensure effective financial management to achieve revenue, profitability, and cost targets.
• Oversee financial planning, forecasting, and reporting processes.
• Ensure compliance with tax laws and statutory financial obligations.
• Coordinate internal and external audits and ensure timely resolution of audit findings.

7. Leadership & Governance

• Provide executive oversight of all departments to ensure alignment with Company objectives.
• Lead senior management in making strategic decisions, including expansions, partnerships, and investments.
• Promote collaboration, communication, and a unified organizational culture.
• Oversee executive-level recruitment, performance, and succession planning.

8. Reporting & Continuous Improvement

• Provide regular performance and operational reports to the Board and Group leadership.
• Stay informed on industry trends, regulatory changes, and global best practices.
• Continuously review business performance, benchmarks, and targets to drive improvement.

Qualifications & Experience

Education

• Master’s degree (MBA) in Project Management, Entrepreneurship, Business Administration, or a related field.

Experience

• Minimum of 12 years’ relevant work experience, with at least 5 years in a senior management or leadership role.

Professional Certification

• Membership of a recognized professional body is required.

Key Competencies

• Strategic Thinking and Execution
• Leadership and People Management
• Financial and Commercial Acumen
• Business Development and Negotiation Skills
• Risk Management and Governance
• Stakeholder Engagement and Relationship Management
• Strong Communication and Decision-Making Skills