General Manager

General Manager | Luxury Boutique Hotel |Robertson Wine Valley, Western Cape

Kendrick Recruitment is currently seeking an experienced General Manager for a luxury boutique hotel located in the picturesque Robertson Wine Valley. This is an exciting opportunity for a commercially minded hospitality professional with a passion for exceptional guest experiences, business development and operational excellence.

Location: Robertson Wine Valley, Western Cape

Property Type: Luxury Boutique Hotel

Salary: R30,000 per month

Position: Live-out

The Role

The successful candidate will be responsible for leading all aspects of the hotel's operations while driving occupancy, revenue and guest satisfaction. This role is ideal for a hands-on leader with a strong background in hospitality management, sales and marketing, and the ability to build lasting relationships within the tourism industry and local community.

Key Responsibilities

Hotel Operations

Oversee the daily operations of the hotel
Ensure exceptional guest experiences and consistently high service standards
Manage front office, reservations, housekeeping, maintenance and food and beverage operations
Monitor guest feedback and implement service improvements
Ensure compliance with health, safety and hospitality regulations

Sales, Marketing & Business Development

Develop and implement marketing strategies to increase occupancy and revenue
Build and maintain strong relationships with travel agents, tour operators, DMCs, corporate clients and tourism partners
Identify new business opportunities and revenue streams
Manage and enhance the property's online presence and reputation
Work alongside external marketing partners to promote the hotel
Represent the property at networking events, trade shows and tourism functions
Develop promotional campaigns and value-added packages
Monitor market trends and competitor activity

Revenue Management

Drive occupancy and revenue performance
Implement effective pricing and yield management strategies
Build and maintain a strong base of repeat leisure and corporate guests
Maximise revenue across all departments

Leadership & Team Management

Lead, mentor and develop a high-performing hospitality team
Foster a positive, guest-focused working environment
Conduct staff training and performance reviews
Manage staff scheduling and productivity
Promote effective communication across all departments

Financial Management

Prepare and manage operational budgets
Monitor financial performance and profitability
Produce regular management reports
Identify opportunities to improve efficiencies and reduce operational costs
Work closely with ownership to achieve strategic business objectives

Requirements

Minimum of 5 years' experience in a senior hospitality management role
Previous experience as a General Manager, Hotel Manager, Lodge Manager or Operations Manager
Strong sales, marketing and business development experience
Proven ability to increase occupancy and revenue
Experience working with travel agents, tour operators, DMCs and online travel platforms
Strong understanding of revenue management and hotel distribution channels
Excellent leadership and people management skills
Strong financial and administrative management abilities
Proficient in hotel reservation and property management systems
Excellent communication, networking and relationship-building skills
Valid driver's licence
Relevant qualification in Hospitality Management, Business Management or a related field
Willingness to work weekends and public holidays when operationally required

The Ideal Candidate

Commercially minded with a proactive approach to business growth
Passionate about delivering exceptional guest experiences
Confident representing the property within the tourism and hospitality industry
Strong understanding of digital marketing and social media
Self-motivated, energetic and solutions-driven
Able to work independently while maintaining excellent communication with ownership
Highly organised with exceptional attention to detail and operational standards

This is an outstanding opportunity for an ambitious hospitality professional to take the lead at a luxury boutique hotel in one of the Western Cape's premier wine regions. Candidates who combine strong operational expertise with commercial acumen and a genuine passion for hospitality are encouraged to apply.

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