General Manager - King Edward's School

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Lodestone House General Manager - King Edward's School

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General Manager

Lodestone House | King Edward’s School, Witley

We’re looking for an accomplished General Manager with high-end hospitality experience to lead the catering and hospitality operation at Lodestone House, supporting King Edward’s School in Witley.

This is a significant leadership opportunity, overseeing a 30-strong team delivering services across both the prep and senior schools, including provision for 70 boarders.

Food, hospitality and exceptional service sit at the heart of this operation. We’re looking for a confident, visible leader who understands what outstanding hospitality looks like and can inspire a team to deliver it consistently.

The role

As General Manager, you’ll have overall responsibility for the efficient and effective management of the operation, combining exceptional customer experiences with strong commercial performance and an outstanding client relationship.

You’ll lead and develop your team, ensure contractual commitments are delivered, manage budgets and costs, identify opportunities for growth and maintain the highest standards of foodservice, compliance and operational delivery. These responsibilities reflect the core requirements of the underlying

Your key responsibilities will include:

Leading, motivating and developing a team of 30
Creating a culture centred around high-end hospitality, exceptional food and outstanding service
Overseeing the catering and hospitality operation across the prep and senior schools, including provision for 70 boarders
Building a trusted, collaborative and proactive relationship with the client
Ensuring client hospitality is delivered to an exceptional standard while identifying opportunities to increase revenue
Taking ownership of commercial performance, including budgets, labour, gross profit, purchasing and operational costs
Identifying opportunities to grow sales and further develop the operation
Ensuring contractual requirements are delivered while maintaining high standards of compliance, food safety, health and safety and operational performance
Developing, coaching and training your team, setting clear objectives and creating a culture of accountability
Driving continuous improvement across the operation and ensuring an outstanding experience for the client, pupils, boarders and wider school community

What we’re looking for

High-end hospitality experience is essential.

We’re looking for a commercially astute hospitality leader who understands premium service environments and knows how to bring great food, exceptional people and outstanding hospitality together.

You’ll ideally bring:

Proven experience of managing and developing successful teams
Single-site operational management experience in a similar role
A strong track record of leading teams to deliver results
A foodservice, hospitality or similar operational background
Experience of growing sales and retaining business
Strong budget management and/or P&L responsibility
Excellent communication skills and the confidence to build relationships with senior stakeholders
Strong commercial awareness and the ability to balance service excellence with financial performance
Good IT and computer skills

A chef background, facilities management or retail experience, knowledge of food production, and project or change-management experience would also be advantageous.

What’s in it for you?

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package that includes:

Contributory pension scheme
Career development through our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, plus wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Food shopping discounts at Tesco, Sainsbury’s, Morrisons and other retailers
Up to 44% off cinema tickets
Cash rewards to spend across a wide range of brands
Free wellness, mindfulness and exercise classes
Discounts and offers that you can share with friends and family

Why join us?

This is an opportunity to take ownership of a sizeable operation where food, hospitality and the customer experience genuinely matter.

You’ll have the scope to shape the service, develop your people, nurture an important client relationship and bring the standards, creativity and attention to detail associated with high-end hospitality into an education environment.

If you’re a commercially focused hospitality leader who is passionate about exceptional food, outstanding service and developing great teams, we’d love to hear from you.

Apply today and bring your hospitality leadership to a role where you can make a real impact.

About Us

Part of Compass Group UK&I, Lodestone House is the leading provider of catering and support services to the education sector. For over a quarter of a century, Lodestone House has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Lodestone House serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK.

Lodestone House is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children.

Job Reference: com/0511/41311001/52838182/R/SU #LodestoneHouse

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

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