General Manager

Role and Responsibilities

• Exemplify the Legendary Dogs culture by staying true to the Dogtopia-isms, communicating the Brand Manifesto and delivering the Noble Cause every day
• Comprehensive knowledge of the Dogtopia Foundation and its areas of focus to fulfill the Noble Cause through community outreach and fundraising events
• Operation management including but not limited to quality control of work, safety, schedules, and client records
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
• Develops team in up-selling and using dog evaluations to grow revenue
• Communications any concerns or needs to Regional Manager proactively and partnering after attempting to resolve issues
• Work with team to assure our Quality of Care sets the standards for dog care
• Creates staffing schedule and helps monitor daily schedules
• Maintains optimum staffing and development with all employees
• Leads by example by coaching all on contributing to a positive team-oriented culture
• Delivers written performance reviews and gives employees positive acknowledgment when due!
• Help coach the staff on our Dogtopia-isms
• Ensure all employees are properly trained in order to be productive in their role
• Take pride in maintaining a clean and safe environment to ensure our furry friends as well as our employees remain safe
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Inventory Management of cleaning, dog and First aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Qualifications

• Must love dogs!
• Prior experience in partnership marketing, social media coordination or a general marketing-related role
• Highly organized self-starter, able to prioritize work effectively
• Highly motivated and target driven with a proven track record in sales
• High energy, emotionally intelligent, engaging and inspiring
• Excellent selling, communication, and negotiation skills
• Fluent in TikTok, Instagram, Facebook, Constant Contact and Wordpress
• Ability to build rapport with prospects and customers through active listening
• Ability to work cohesively with others in a fun, fast-paced environment
• Able to work within a structure, but to think and act flexibly when needed
• Proactive, results-focused, anticipator

Requirements & Physical Demands

• Flexible work schedule to include evenings, weekends, and holidays
• Ability to lift and carry 20 pounds
• Ability to spend up to 100% of work time standing
• Advanced computer literacy

Compensation: $70,304 Annually