General Manager

Job Location:

Avani Gaborone Resort & Casino



At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

Avani Gaborone Resort & Casino | Botswana

Lead. Inspire. Transform.

Avani Gaborone Resort & Casino is looking for an exceptional General Manager to lead this iconic hospitality and gaming destination into its next phase of growth.

This is an opportunity for a commercially driven, strategically minded and inspirational hospitality leader who thrives in complex environments, understands the dynamics of both hotel and gaming operations, and has the energy and vision to take a successful property to the next level.

As part of Minor Hotels, Avani is a global lifestyle hospitality brand built around energy, creativity, spontaneity and genuine human connection. We create contemporary experiences for our guests while giving our people the opportunity to grow, contribute and make a difference.

THE OPPORTUNITY

As General Manager, you will have full leadership responsibility for the property's commercial, financial and operational performance.

You will set the strategic direction of the resort, drive revenue and profitability, strengthen the guest experience and build a high-performing leadership culture. This is a highly visible leadership role requiring someone who can move seamlessly between strategy and execution from engaging with owners and key stakeholders on the long-term business plan, to being visible and hands-on in the operation and ensuring that the guest experience is exceptional every day.

You will lead a diverse operation encompassing hospitality, leisure and gaming, requiring strong commercial judgement, operational discipline and the ability to balance multiple business priorities.

WHAT YOU WILL LEAD

Commercial & Business Growth

• Develop and execute the property's strategic business plan.
• Drive revenue growth, profitability and market share.
• Identify new business opportunities and revenue streams.
• Strengthen the property's competitive positioning within the Botswana market.
• Work closely with Revenue Management, Sales, Marketing, Gaming and Operations to maximise commercial performance.

Financial Leadership

• Take ownership of Revenue, GOP, EBITDA and overall profitability.
• Lead budgeting, forecasting and business planning.
• Drive disciplined cost management and productivity.
• Use financial and market intelligence to identify opportunities, manage risks and improve results.

Operational Excellence

• Lead the full hotel operation and support functions.
• Drive operational standards, productivity and continuous improvement.
• Ensure the property is appropriately resourced and positioned to respond to changing business demands.
• Maintain uncompromising standards of quality, safety, security, compliance and regulatory requirements.

Guest & Brand Leadership

• Champion a genuinely guest-centric culture.
• Elevate guest satisfaction and service excellence across every touchpoint.
• Use guest insight and market intelligence to continually improve the experience.
• Be a visible ambassador for Avani and Minor Hotels in the market.

People & Culture

• Build and develop a strong, accountable and commercially focused leadership team.
• Create an environment where people are empowered to perform and develop.
• Build succession and talent pipelines.
• Lead with authenticity, energy and accountability.

Owners & Stakeholders

• Build trusted, commercially credible relationships with owners and investors.
• Provide clear and insightful business updates and performance reviews.
• Work effectively with corporate, brand and external stakeholders.
• Ensure strong governance, risk management and internal controls.

WHO ARE WE LOOKING FOR?

We are looking for more than an experienced hotelier. We are looking for a business leader.

You will be a seasoned hospitality executive with a proven track record of leading complex operations and delivering measurable commercial results. You will understand that the role of a modern General Manager goes beyond operational excellence — it is about growing the business, developing people, building stakeholder confidence and creating a compelling guest proposition.

You will ideally bring:

• 15+ years' senior management experience within hospitality and gaming.
• Proven experience leading a complex hotel, resort or integrated hospitality and gaming operation.
• A strong track record in revenue growth, profitability and business performance improvement.
• Strong financial and commercial acumen, with the ability to translate numbers into action.
• Demonstrated expertise across hotel operations, sales, marketing and people leadership.
• Experience managing owner and investor relationships.
• A proven ability to lead change and deliver operational improvements.
• International or multi-cultural hospitality experience.
• A degree in Hospitality Management, Hotel Management, Business, Commerce or a related discipline.

A Master's degree or MBA and experience within a branded hotel, resort or integrated gaming environment would be advantageous.

YOUR LEADERSHIP STYLE

You are:

Commercial — You understand the numbers and know how to turn strategy into results.

Strategic — You can see beyond today's operation and identify where the business needs to go next.

Inspirational — You create followership, build confidence and bring out the best in your people.

Hands-on — You are visible in the operation and understand that great hospitality is delivered through daily execution.

Curious and innovative — You challenge the status quo and look for better ways to grow the business.

Stakeholder-focused — You build strong, credible relationships with owners, colleagues, partners and the community.

Resilient — You are comfortable operating in a complex, fast-moving environment where priorities can change and decisions matter.

WHY AVANI?

This is an opportunity to join a global hospitality group and lead one of Botswana's premier hospitality and gaming destinations. You will have the opportunity to shape the next chapter of the property, influence its commercial trajectory, develop its people and strengthen its position in the market.

If you are ready to take on a high-impact General Manager role where your leadership, commercial thinking and operational expertise can genuinely make a difference, we would like to hear from you.

READY TO LEAD THE NEXT CHAPTER?

If you are an accomplished hospitality leader who combines commercial ambition with genuine passion for people and guest experience, we invite you to apply.

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