General Manager - Mountain View Village, Utah *New Shop Opening!*

Lead Something Sweet

Mountain View Village - Salt Lake City, Utah | New Shop Opening!

Full-Time | Hourly (Non-Exempt) + Quarterly Bonus Potential

Salt & Straw is expanding to Utah!

We’re seeking experienced General Managers to help establish Salt & Straw in this new market and bring our creative, community-driven vision to life. In this role, you’ll open and lead one of the first Salt & Straw scoop shops in Utah, build high-performing teams from the ground up, and create a neighborhood destination guests return to again and again. You’ll play a pivotal role in launching and shaping Salt & Straw’s presence in Utah.

What General Managers Do

General Managers own the full success of the shop: people, operations, and guest experience.

You will:

• Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance

• Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators

• Set clear expectations and coach with consistency, generosity, and directness

• Create a culture where people feel supported, challenged, and proud of their work

• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care

• Use data and insights to drive results across sales, labor, and guest experience

• Navigate challenges with calm leadership and celebrate wins—big and small

• Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor

• Partner with District Managers and cross-functional teams to support long-term shop and market success

What You’ll Get

We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.

💰 Competitive base pay + up to 20% quarterly bonus potential

💵 Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months

🏥 Medical, dental & vision insurance options starting your first month

🛌 Paid Time Off: Start with 2 weeks PTO, grows from there

🎉 Paid Holidays: 12 paid holidays/year

🤒 Paid Sick Time: Stay home, stay well, get paid

🌿 Two Days Off in a Row (a rarity in retail!)

🧠 Mental Health Support: On-demand access 24/7/365 for you and your family

📚 Educational Support: Up to $1,800/year to support your learning goals

🧁 Team Discount: 30% off all the magic

🍦 First Dibs on Flavors before the public

🐾 Pet Insurance (because pets = family)

💳 Flexible Spending Accounts, Accident & Critical Illness Insurance, and more

This Role Might Be Right If You:

• Have 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)

• Have led teams of 10+ people in a fast-paced environment

• Know how to coach, develop, and support people with clarity and care

• Enjoy balancing people leadership with operational responsibility

• Are energized by building something new and helping teams grow

• Are 18+ and available to work evenings, weekends, and holidays