General Manager - North Little Rock, AR 72118
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Apply your General Manager, Branch Manager, and/or Operations and Project Management leadership background as General Manager at Overhead Door Company of Little Rock™, a DH Pace Company, Inc.
Leverage your hands-on Management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and/or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and continuing to ensure a high level of customer service is maintained. Will oversee existing customer projects and will ensure the operation realizes an increase in revenues for New Construction and Service work for three lines of business (commercial, residential, and entry door systems).
If you have a passion and talent for developing staff, customer service, forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, consider formally applying for this General Manager role.
POSITION OVERVIEW:
- Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
- Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
- Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
- Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
- Perform regular audits and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
- Maintain professional communication in all circumstances with personnel and customers and timely resolve personnel matters and escalated customer concerns.
QUALIFICATIONS:
- Minimum seven (7) years’ experience managing personnel, P&L, budgets, projects, materials ordering, sales and customer service in a leadership position; preferably with experience in service provider industry such as HAVAC or another construction/building materials business with products that are sold to end users, installed and/or serviced at customer sites.
- Bachelor’s degree preferred.
- Training: Must be willing and available during first 90-days of employment to Train in Kansas City up to three (3) times; one week per trip.
- Proficient with Windows based programs and ERP/CRM systems.
- Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
- Possess an ability for technical applications and mechanical systems.
- Good driving record and valid driver’s license required.
- Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
Office Location / Full-Time Onsite: 5303 Crystal Hill Road, North Little Rock, AR 72118
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What We Offer
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
Skills
As published by greenhouse · 39 questions · 8 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (18)
- Preferred First Name optional
- Address:
- LinkedIn Profile optional
- If you were referred, by who? If you were not referred, enter N/A.
- If yes, how many and what were the nature of the violations? If no, enter N/A
- If yes, provide dates of employment, location, manager, and role. If no, enter N/A
- Current/Most recent Employer:
- Start Date of current/most recent employer:
- End Date of current/most recent employer: If applicable. If currently employed, enter N/A
- Your Job Title:
- If currently employed, reason for seeking new opportunity? If no longer employed, what was your reason for leaving?
- Second most recent employer:
- Start date of second most recent employer:
- End date of second most recent employer:
- Job title at second most recent employer:
- What was your reason for leaving your second most recent employer?
- What are your compensation expectations for this role?
- I certify that the facts in this application are true and complete to the best of my knowledge and understand that if employed, falsified statements on this application shall be grounds for dismissal. I understand that just as I am free to resign at any time, the Employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the Employer has the authority to make any assurances to the contrary. Applicant's Electronic Signature:
Pick from a list (13)
- How did you hear about this opportunity?
- If you were referred, please identify how you know your referral source. If you were not referred, select not applicable.
- Are you 18 years of age or older? You must be at least 18 years of age or older to work for this employer.
- Are you legally eligible for employment in the US?
- Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)?
- Do you have at least a High School Diploma or equivalent (i.e. GED)?
- Identify the highest level of education you have completed beyond a High School Diploma or equivalent, if applicable:
- Do you currently hold a valid driver's license?
- Have you had any driving violations/tickets within the last three years?
- Have you ever been employed with DH Pace before?
- Were you discharged or asked to resign?
- Were you discharged or asked to resign from your second most recent employer?
- Would you like to opt in to text messaging?
Written answers (8)
- What are/were your job responsibilities?
- What experience do you have with Profit and Loss Statements?
- What dollar amount of annual revenue have you personally been responsible for managing?
- Have you worked for a Service Provider industry-based business, such as plumbing, HVAC or any other building products and materials business with sales, installation, and a fixing/repairing service arm?
- How many managers/supervisors have you directly managed?
- How many non-management individual contributors have you directly managed?
- Training during the first 90-days of employment will include traveling to and working in Kansas City up to three (3) times; one week per trip. Will you be available and willing to do this?
- If you don’t live near Little Rock, AR, are you willing to relocate to Little Rock, AR for the right opportunity?