General Manager

YOUR FUTURE CAREER

As a General Manager with Northern Michigan Escapes, you play a vital role in assisting investment property owners and homeowners in maintaining and enhancing the value of their investments. This position involves managing the day-to-day operations of the condo hotel. We seek a mature, hardworking, and seasoned professional who prioritizes customer service and thrives in a fast-paced environment. If you're energetic and enjoy contributing to a reliable and cohesive team, this role is ideal for you.

Key Responsibilities:

Team Management

• Provide leadership, performance coaching, and management to team members.
• Evaluate employee performance and assist with staff training for all roles.
• Collaborate with the Housekeeping Supervisor to ensure appropriate staffing levels.
• Assist with new employee onboarding and training programs.

Marketing:

• Support the Director of Reservations in maintaining property occupancy through effective advertising strategies.
• Perform lead follow-up communications to convert leads into bookings.

Guest Relations:

• Manage rental agreements and enforce terms to ensure compliance.
• Respond to client reviews promptly and address escalated guest complaints with professionalism.
• Oversee eviction proceedings if necessary, ensuring adherence to legal requirements.

Facilities Management:

• Manage service orders for maintenance and repairs to uphold property standards.
• Negotiate contracts with vendors to ensure cost-effective solutions.
• Conduct regular property inspections to ensure optimal functionality and resolve emergency maintenance issues promptly.
• Document operational tasks and provide detailed reports to upper-level management.

Financial Reporting:

• Maintain accurate financial records from property operations.
• Generate monthly financial reports for property owners, detailing revenue, expenses, and profits.
• Submit all transaction documentation promptly and accurately.

Owner Relations:

• Develop and maintain positive relationships with property owners, addressing their concerns and inquiries.
• Provide guidance on vacancies, tenants, and the physical condition of the property.
• Act as a liaison between owners and contractors to ensure the completion of outsourced tasks.
• Offer instruction in the owner portal and assist with owner stay holds as necessary.

POSITION REQUIREMENTS:

Education:

• High school diploma or equivalent

Preferred Experience:

• 1-2 years of management/office management experience.
• 1-2 years of financial report writing experience.
• Minimum 1-2 years of housekeeping experience.
• Familiarity with Google Drive and Google Docs.
• Familiarity with an iPad is highly valued.

PHYSICAL REQUIREMENTS:

• Must be in good physical condition with overall strength and flexibility to perform various tasks, including walking, bending, standing, sitting, lifting up to 50 pounds independently or with assistance, reaching, hearing, and seeing.
• Functional hand and finger dexterity is required.
• Must possess a valid driver's license and be able to drive a vehicle.
• Candidates must be free of physical limitations; reasonable accommodations may be provided in accordance with applicable laws.

ESSENTIAL FUNCTIONS:

• Availability for flexible scheduling, including evenings, weekends, holidays, and weekdays.
• Ability to work collaboratively and efficiently within a team and independently with minimal supervision.
• Exceptional customer service skills, including effective communication with guests and the ability to manage problems or crises in a highly professional manner.
• Strong multitasking ability with accuracy, efficiency, attention to detail, and the capacity to follow directions thoroughly.
• Strong organizational and time management skills.
• Ability and desire to lead and train a team while maintaining harmony and high morale.
• Exceptional customer service skills, including maintaining guest information confidentiality.
• Possession of a valid driver's license.
• Efficient computer skills.

SCHEDULE:

This is a full-time position requiring a commitment of 40-45 hours per week, including weekdays, weekends, and on-call, with variations based on occupancy and season. This position is based at our Charlevoix, MI., location and requires in-person attendance. Remote work arrangements are not available for this role.